Comprises two teams dedicated to both seek positive resolutions to complaints and to provide an impartial and thorough investigation when required.
- Customer Support Service (CSS) - Seeks to resolve complaints quickly and fairly through helping both parties seek a resolution to the presenting issues/concerns.
- Office of the Complaints Investigator (OCI) - Investigates complaints referred by the Customer Support Service (CSS) including complaints made under the Code of ACC Claimants’ Rights.
Last updated: 7 April 2014
Last reviewed: 7 April 2014