If you would like ACC to comment on a specific case, you need to get the client to sign a privacy waiver. Please see a client’s right to privacy for more information. Once the client involved signs the privacy waiver form, scan and email it, or fax it back to us on (04) 918 7636.
A client’s right to privacy
ACC takes client privacy very seriously. Our requirement to protect their privacy is prescribed by our own legislation, as well as the Privacy Act 1993, the Official Information Act 1982 and the Health Information Privacy Code 1994.
In most circumstances ACC is unable to specifically comment on any claim or potential claim without the consent of the individual concerned. If the person involved supplies ACC with a signed ACC privacy waiver authorisation (PDF 24K) we can then comment on any issues specific to the claim in question.
Getting general comments from ACC
If the person involved does not agree to sign the privacy waiver, ACC can supply general information about processes in similar kinds of situations without commenting directly on the claim.
If, however, a person makes comments about ACC that are inaccurate and will therefore mislead the public, ACC will endeavour to clarify the situation and may point out the inaccuracies of a specific claim to do this.
When ACC can’t comment
ACC can also be constrained in circumstances where matters are before the court and comments made may impact on the fairness and propriety of those proceedings.
Getting comments on specific cases
If you would like ACC to comment on a specific case, please ensure you have the claimant involved sign the privacy waiver form, then scan and email it, or fax it back to us on (04) 918 7636.
Contacting the ACC Media Team
For more information please see Media Team contacts.
Last updated: 15 December 2008
