Overview of ACC

Our strategic direction

This page shares our vision and what we’re planning for the future.

The ACC Scheme and the Crown

We’re a Crown entity set up under the Accident Compensation Act 2001 (the AC Act) to deliver New Zealand’s accident insurance scheme (the Scheme).

The purpose of the Scheme is to deliver no-fault personal injury cover for everyone in New Zealand, including overseas visitors. Under the Scheme individuals forego the right to sue for compensatory damages following injury, in return for receiving personal injury cover.

Our vision and values

Our vision

Our vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.

We touch the lives of a large number of New Zealanders: the health and rehabilitation professionals who provide services to the injured, the businesses, vehicle owners and workers who contribute to the Scheme, and of course those who are injured.

Our role is to ensure that all these groups’ needs are met; ultimately ensuring that our clients get the right care at the right time, while keeping levies fair and stable.

Our values

ACC has five values, and here is a description of each one:

  1. Safe kiwis. We motivate New Zealanders to live, work and play safely, so they can lead full and active lives.
  2. Good partners. We foster close relationships with our partners in accident prevention and care, as well as within cultural groups and the wider community.
  3. Responsible stewards. We gather and wisely invest our income to meet the needs of today’s and tomorrow’s Kiwis.
  4. People before process. We are responsive to each person’s physical and emotional needs, making it easy for people to engage with us.
  5. Fair and open. We are fair and transparent about each person’s situation, applying common sense solutions when they're called for.

ACC’s strategic direction and five values (JPG 42K)

Our strategic direction

Our strategic direction reflects the Government’s current priorities for us as well as how we contribute to the long-term Government outcomes for New Zealand.

Our Statement of Intent 2015-2019 (PDF 1.5M) sets out the outcomes and measures on which we must report at the end of each year.

Our performance

We report on our performance each year in our Annual Report to the Minister.

The latest Annual Report is Annual Report 2015 (PDF 5.0M).

Updated: 7 October 2015

Reviewed: 1 September 2015