There are options for paying ACC levies. If you think you will have trouble paying your levy, or disagree with your invoice, you can contact the ACC Business Service Centre.
Payment options
The following table shows the options for paying your levies:
Payment option |
How do I pay? |
Additional information |
|---|---|---|
Credit Card
|
Go to our Enter payment information area before the invoice due date to begin the process of paying by credit card. You’ll need your credit card details and invoice to pay using this secure and easy method. |
• ACC’s bank, Westpac, applies an online convenience fee of 2.49% to any credit card amount you pay. • There is a minimum online convenience fee of $3.50. • ACC does not receive any part of Westpac’s online convenience fee. |
Online banking |
Pay your invoice online by going to the online banking area for your bank: • ANZ • ASB • BNZ • HSBC • Kiwibank • TSB • Westpac |
You’ll need your invoice details to set up this payment option. ACC bank details are preloaded at these banks so you can search for us in the bill payments section. |
Westpac branch |
Call in at your nearest Westpac branch before the due date and pay your invoice with cash, cheque or Eftpos. |
Ideally you should have your invoice when paying, but you can pay at a Westpac branch without your invoice provided you have your ACC or invoice number. For a Westpac near you, visit the Westpac site (external link). |
New Zealand PostShop |
Call in at your nearest New Zealand PostShop before the due date and pay your invoice with cash, cheque or Eftpos. |
For a PostShop near you, see the PostShop Locator (external link). PostShop will only accept original invoices, not photocopies. |
One-off direct debit payment |
You can pay your invoice with a one-off direct debit payment on the due date. |
Use the ACC4022 Direct debit/instalment application (PDF 596K) form. Tick the one-off direct debit option. You do not need to enter a date for the direct debit to be processed as this will automatically occur on the due date. Post to the ACC Business Service Centre. Note: |
Direct debit instalments |
You can pay your invoice with 10 equal monthly direct debit payments. |
Use the ACC4022 Direct debit/instalment application (PDF 596K) form. Tick the 10 equal monthly instalments option and enter a date you want the first direct debit to occur. Post to the ACC Business Service Centre. Note: Faxed and emailed copies of the direct debit form are not acceptable. |
Cheque |
You can pay your invoice in full by cheque. Send your cheque to: ACC Processing Centre PO Box 38023 Te Puni Wellington 5045 |
For more information contact the ACC Business Service Centre. |
If you think you are going to have trouble paying your levy, contact the ACC Business Service Centre immediately.
What if I disagree with my invoice?
Contact the ACC Business Service Centre if you think the information used to calculate your invoice is incorrect. They will be able to give you more information that may address your concerns, and are also able to help you to request a reassessment. You must still pay your invoice by the due date.
If you want to dispute an invoiced amount, and cannot resolve the matter with ACC, you are entitled to ask for a review. In the meantime, you should pay the original invoice in full, or organise a payment arrangement with us.
What happens if I don’t pay?
If you do not pay your levy by the date shown on the invoice you may be charged interest and additional penalties. If you think you are going to have trouble paying, contact the ACC Business Service Centre immediately.
If your levy is still unpaid two months after the invoice date:
- 1% interest, based on the outstanding amount, will be charged each month
- we may charge an additional penalty of 10% on the outstanding amount, every six months
- we may also refer your unpaid invoice to a debt collection agency.
Self-employed or a shareholder-employee with ACC CoverPlus Extra
If you don’t pay your ACC CoverPlus Extra invoice by the due date, your cover is cancelled and you revert to our standard ACC CoverPlus cover.
ACC TimeOut
If you don’t pay your invoice by the due date, your ACC TimeOut policy will not start.
Debt collection
If the invoiced amount is not paid or a payment arrangement set up by the due date, we will begin our debt collection process:
- We will thoroughly examine your file to look for possible reasons for the unpaid amount.
- If no irregularities are found, we may contact you by phone to agree a suitable payment arrangement.
- If an arrangement is not reached as a result of this call, we will send you a letter, reminding you of the amount owed, the methods of payment, and a final due date.
- If, after this final due date, the invoice has still not been paid, we may take further action, including a second review of your file.
- If there is still no identifiable reason for the amount to be unpaid, and the debt has not been paid, your invoice will be sent to a collection agency. This may adversely affect your credit rating.
Last updated: 25 September 2009