How do I pay?

How do I pay?

This page details the options for paying ACC levies, and explains what happens if levies are not paid on time and the debt collection process.

On this page

  1. What payment options are there?
  2. What if I disagree with my invoice?
  3. What happens if I don’t pay?
  4. ACC CoverPlus Extra
  5. Debt collection
  6. How can I reduce my levies?
  7. More information

What payment options are there?

Payment option

How do I pay?

Additional information

Credit Card

Go to our Enter payment information area before the invoice due date to begin the process of paying by credit card.

You’ll need your credit card details and invoice to pay using this secure and easy method.

ACC’s bank, Westpac, applies an online convenience fee of 2.49% to any credit card amount you pay

There is a minimum online convenience fee of $3.50

ACC does not receive any part of Westpac’s online convenience fee

Online banking

Pay your invoice online by going to the online banking area for your bank:

  • ANZ (external link)
    ANZ internet banking help number: 0800368524
      • ASB (external link)
        ASB internet banking help number: 0800272272
          • BNZ (external link)
            BNZ internet banking help number: 0800999269
              • HSBC (external link)
                HSBC internet banking help number: 0800802380
                    Kiwibank internet banking help number: 0800113355
                        National Bank internet banking help number: 0800495051
                            Westpac internet banking help number: 0800400600

                            Important note:
                            If you have trouble making an online payment please contact your bank in the first instance.

                            There are two online methods of paying levies online through your bank:

                            1. Bill payments (or similar)
                              ACC bank details are preloaded at the banks we have listed.
                              Search for us on your bank’s list of pre-approved payees (usually a dropdown list in alphabetical order).
                                1. Automatic payments – direct credit
                                  These are payments made to a company or person using information that they have provided to you. For payment of an ACC levy use the following format:
                                  • Code field
                                  • ACC Number
                                  • Reference Field
                                  • Invoice/Time Payment Arrange (TPA) number.
                                  You may also be required to supply the following additional information for either payment method:
                                  • employment status (ie self-employed, employer or shareholder)
                                  • start date/stop date of your payment plan
                                  • Swift Code: WPACNZ2W (only when paying from an overseas bank account).

                                  Westpac branch

                                  Call in at your nearest Westpac branch before the due date and pay your invoice with cash, cheque or Eftpos.

                                  Ideally you should have your invoice when paying, but you can pay at a Westpac branch without your invoice provided you have your ACC or invoice number.

                                  For a Westpac near you, visit the Westpac site (external link).

                                  New Zealand Postshop

                                  Call in at your nearest New Zealand Postshop before the due date and pay your invoice with cash, cheque or Eftpos

                                  For a PostShop near you, see the PostShop Locator (external link)

                                  One-off direct debit payment

                                  You can pay your invoice with a one-off direct debit payment on your due date

                                  Use the ACC4022 Direct debit/instalment application (PDF596K) form and post to the ACC Business Service Centre

                                  Direct debit instalments

                                  You can pay your invoice with ten equal monthly direct debit payments

                                  Use the ACC4022 Direct debit/instalment application (PDF596K) to pay using this method.

                                  Note:
                                  The instalment is only available for invoice/s over $500.00 (excl GST) and includes an administration fee of 5.4%

                                  Cheque

                                  You can pay your invoice in full by cheque

                                  For more information contact the ACC Business Service Centre

                                  What if I disagree with my invoice?

                                  If you believe the information we have used to calculate your invoice is incorrect contact the ACC Business Service Centre for more information about requesting a reassessment - you still must pay your invoice by the due date.

                                  What happens if I don’t pay?

                                  You have to pay your levy by the date shown on the invoice - even if your levy is being reassessed. So if you think you are going to have trouble paying, contact the ACC Business Service Centre immediately.

                                  If your levy is still unpaid two months after the invoice date:

                                  • 1% interest based on the outstanding amount will be charged each month
                                  • we may charge an additional penalty of 10% on the amount outstanding, every six months
                                  • we may also refer your unpaid invoice to a debt collection agency. For more information, see Debt collection.

                                  ACC CoverPlus Extra

                                  If you don’t pay your ACC CoverPlus Extra invoice by the due date, your cover is cancelled and you revert to our standard ACC CoverPlus cover.

                                  Debt collection

                                  If you want to dispute an invoiced amount, and cannot resolve the matter with ACC, you are entitled to ask for a review. In the meantime, you should pay the original invoice in full, or arrange a payment plan with us, for more information, see What payment options are there?

                                  If the invoiced amount is not paid or a payment plan has not been arranged by the due date, we will begin a debt collection process, which means:

                                  • We may contact you by phone to agree a suitable payment arrangement.
                                  • If we are unable to call you or an arrangement is not reached as a result of this call, we will send you a letter, reminding you of the amount owed, the payment options, and a final due date.
                                  • If, after this final due date, the invoice has still not been paid, we may take further action by sending your invoice to a collection agency, which may adversely affect your credit rating.

                                  How can I reduce my levies?

                                  If you are concerned with the cost of your injury cover, you could work together with other businesses in your industry to find ways to reduce the number and severity of work-related injuries across your industry. For more information on how you can reduce your levies, see Workplace Safety Discounts.

                                  More information

                                  If you have any other questions about paying your levies, contact the ACC Business Service Centre.

                                  Last updated: 10 December 2010