How do I pay?

This page holds the options for paying ACC levies and information for levy payers who have trouble paying their levy, or disagree with their invoice.

On this page

  1. Payment options
  2. What if I disagree with my invoice?
  3. What happens if I don’t pay?

Payment options

The following table shows the options for paying your levies:

Payment option

How do I pay?

Additional information

Credit card

Go to our Enter payment information area before the invoice due date to begin the process of paying by credit card.

You’ll need your credit card details and invoice to pay using this secure and easy method.
  • ACC’s bank, Westpac, applies an online convenience fee of 2.49% to any credit card amount you pay.
  • There is a minimum online convenience fee of $3.50.
  • ACC does not receive any part of Westpac’s online convenience fee.

Online banking

Pay your invoice online by going to the online banking area for your bank:

  • ANZ (external link)
    ANZ internet banking help number:0800368524
      • ASB (external link)
        ASB internet banking help number:0800272272
          • BNZ (external link)
            BNZ internet banking help number:0800999269
              • HSBC (external link)
                HSBC internet banking help number:0800802380
                    Kiwibank internet banking help number:0800113355
                        National Bank internet banking help number:0800495051
                            Westpac internet banking help number:0800400600

                            Important note:
                            If you have trouble making an online payment please contact your bank in the first instance.

                            There are two online methods of paying levies online through your bank:

                            1. Bill payments (or similar)
                              ACC bank details are preloaded at the banks we have listed.
                              Search for us on your bank’s list of pre-approved payees (usually a dropdown list in alphabetical order).
                                1. Automatic payments – direct credit
                                  These are payments made to a company or person using information that they have provided to you. For payment of an ACC levy use the following format:
                                  • Code field
                                  • ACC Number
                                  • Reference Field
                                  • Invoice/Time Payment Arrange (TPA) number

                                  You may also be required to supply the following additional information for either payment method:

                                  • employment status (ie self-employed, employer or shareholder)
                                  • start date/stop date of your payment plan
                                  • Swift Code: WPACNZ2W (only when paying from an overseas bank account)

                                  Westpac branch

                                  Call in at your nearest Westpac branch before the due date and pay your invoice with cash, cheque or Eftpos.

                                  Ideally you should have your invoice when paying, but you can pay at a Westpac branch without your invoice provided you have your ACC or invoice number.

                                  For a Westpac near you, visit the Westpac site (external link).

                                  New Zealand PostShop

                                  Call in at your nearest New Zealand PostShop before the due date and pay your invoice with cash, cheque or Eftpos.

                                  For a PostShop near you, see the PostShop Locator (external link).

                                  PostShop will only accept original invoices, not photocopies.

                                  One-off direct debit payment

                                  You can pay your invoice with a one-off direct debit payment on the due date.

                                  Use the ACC4022 Direct debit/instalment application (PDF596K) form.

                                  Tick the one-off direct debit option. You do not need to enter a date for the direct debit to be processed as this will automatically occur on the due date.

                                  Post to the ACC Business Service Centre.

                                  Note:
                                  Faxed and emailed copies of the direct debit form are not acceptable.

                                  Direct debit instalments

                                  You can pay your invoice with 10 equal monthly direct debit payments.

                                  Use the ACC4022 Direct debit/instalment application (PDF596K) form.

                                  Tick the 10 equal monthly instalments option and enter a date you want the first direct debit to occur.

                                  Post to the ACC Business Service Centre.

                                  Note:
                                  The instalment is only available for invoice/s over $562.50 and includes an administration fee of 5.4%.

                                  Faxed and emailed copies of the direct debit form are not acceptable.

                                  Cheque

                                  You can pay your invoice in full by cheque. Send your cheque to:

                                    ACC Processing Centre
                                    PO Box 38023
                                    Wellington Mail Centre
                                    Wellington 5045

                                      For more information contact the ACC Business Service Centre.

                                      If you think you are going to have trouble paying your levy, contact the ACC Business Service Centre immediately.

                                      What if I disagree with my invoice?

                                      Contact the ACC Business Service Centre if you think the information used to calculate your invoice is incorrect. They will be able to give you more information that may address your concerns, and are also able to help you to request a reassessment. You must still pay your invoice by the due date.

                                      If you want to dispute an invoiced amount, and cannot resolve the matter with ACC, you are entitled to ask for a review. In the meantime, you should pay the original invoice in full, or organise a payment arrangement with us.

                                      Resolving issues

                                      What happens if I don’t pay?

                                      If you do not pay your levy by the date shown on the invoice you may be charged interest and additional penalties. If you think you are going to have trouble paying, contact the ACC Business Service Centre immediately.

                                      If your levy is still unpaid two months after the invoice date:

                                      • 1% interest, based on the outstanding amount, will be charged each month
                                      • we may charge an additional penalty of 10% on the outstanding amount, every six months
                                      • we may also refer your unpaid invoice to a debt collection agency.

                                      Self-employed or a shareholder-employee with ACC CoverPlus Extra

                                      If you don’t pay your ACC CoverPlus Extra invoice by the due date, your cover is cancelled and you revert to our standard ACC CoverPlus cover.

                                      ACC TimeOut

                                      If you don’t pay your invoice by the due date, your ACC TimeOut policy will not start.

                                      Debt collection

                                      If the invoiced amount is not paid, or a payment arrangement set up, by the due date we will begin our debt collection process:

                                      1. We will thoroughly examine your file to look for possible reasons for the unpaid amount.
                                      2. If no irregularities are found, we may contact you by phone to agree a suitable payment arrangement.
                                      3. If an arrangement is not reached as a result of this call, we will send you a letter, reminding you of the amount owed, the methods of payment, and a final due date.
                                      4. If, after this final due date, the invoice has still not been paid, we may take further action, including a second review of your file.
                                      5. If there is still no identifiable reason for the amount to be unpaid, and the debt has not been paid, your invoice will be sent to a collection agency. This may adversely affect your credit rating.

                                      Last updated: 1April2010