Effective communication for large business

Early, open and regular communication, where everyone understands their responsibilities, will assist the injury management process.

Expectations about communication

It’s good to have expectations for how your employee keeps you informed; just be sure they are communicated. Expectations may include:

  • provision of medical certificates in a timely fashion
  • keeping in regular contact, either by phone or face-to-face
  • raising any issues or concerns as soon as they arise.

For more information, see the following fact sheets:

ACC1714 Helping employees get back to work: Effective communication (PDF 57K)

ACC1759 Helping employees get back to work: ACC claim approval decision (PDF 46K).

Brochures for you and your employee

The following brochures for your employee and your employee’s line manager/supervisor can be ordered from us. You can download them as a PDF file, but they will appear in a different format than the published versions.

For employees

ACC1992 Helping an employee get back to work after an injury (PDF 2.9M).

For employers

ACC4612 Returning to work after an injury (PDF 176K).

You can order these resources from the ACC Publications page (search for the item using the ACC number, eg ACC4612).

Last reviewed: 26 February 2014
Last updated: 14 May 2013