Employer injury management services have been available since 2004. The service has evolved in response to customer feedback, and continues to do so based on our customers’ changing needs. Services are delivered free to New Zealand businesses and organisations by professional Injury Management Consultants (IMCs). The aim is to work in partnership with businesses and organisations to improve competence and confidence in workplace injury management. Services are tailored to customer needs and are available to those businesses and organisations with health and safety systems in place.
Issue management
Problem solving services for business and organisations, designed to assist you to work through immediate injury management issues.
Note:
This may highlight a greater service need which can result in a more in-depth service provision.
One to many services
Injury Management Consultants identify and then use channels to deliver injury management messages, build awareness and promote best practice/standards to businesses, organisations and industry groups, or groups and associations that work with industry. This includes, but is not limited to:
- targeted seminars
- presentations for conferences, AGMs etc
- content contribution for newsletters and publications
- workshops.
IMCs work with other ACC representatives (eg Business Relationship Managers, Account Managers and Injury Prevention programme managers) to add value in areas of need, or to make referrals for other ACC services.
Small to Medium Enterprise (SME) services
As the needs of SMEs are usually less complex, our full SME service provision is normally completed within a maximum of four interactions. This can be extended on a case by case basis where a need is established. Our full, entirely free SME service includes, but is not limited to:
- basic gap analysis
- support for change implementation
- scenario based learning.
More information: Injury management steps for a small to medium business.
Large enterprises
The services provided to larger enterprises are more in depth, generally because their operations can involve multiple sites, regulatory and compliance requirements, union engagement and a more complex organisational structure. Services include, but are not limited, to:
- detailed gap analysis and recommendations for improvement
- reviews of current system and recommendations for improvement
- tailored plans to address injury management improvement opportunities
- knowledge building and/or workshops for managers, supervisors, Health & Safety committees etc
- post implementation monitoring to ensure effective system operation effectively
- 12 month monitoring post discharge
- impact reviews on claims cost/duration and behaviour change
- reviews over six to 24 months to assist ongoing development and competency.
The aim of the IMC service provision is to assist employers to achieve competency in injury management standards. Contact an Injury Management Consultant if you want to know more about these standards.
More information: Injury management steps for a small to medium business.
Utilising feedback and learning from the business community internally
IMCs are able to utilise business feedback to improve ACC service overall. Feedback we receive from you is valuable and may be used as outlined below:
- General advice
This is not case management. We provide employer injury management advice and problem solving assistance to ACC’s case owners and other staff with employer injury management based issues.
- Panel reviews
- Subject matter expertise
Contacts
To contact your local ACC Injury Management Consultant please email returntowork@acc.co.nz or see the Contact Us section for more contact information.
