There are a number of ways to contact us so that we can help you and your clients.
0800 222 991 – your freephone helpline
This dedicated number for business advisors, tax agents and accountants helps us to provide you with information and support when you need it.
Call between 8:00am and 6:00pm Monday to Thursday and between 8:00am and 5:00pm Friday, and one of our helpful staff from the Business Service Centre will assist you.
Outside of these hours, you can leave a message with our answering service. All messages are passed to the Business Service Centre on the next business day. We’ll reply and respond to your message as soon as possible.
Business Relationship Managers
The Business Relationship Management (BRM) team are experienced business development specialists who can support and work with you. They will give the informed advice you need in order to implement the best solutions for your clients.
Call 0800 222 991 or email the team at brmmail@acc.co.nz to get in touch with them.
Help for your clients
There are also dedicated phone lines for your clients:
- Employers: 0800 222 776
- Self-employed: 0508 426 837
Email, post and fax
Post
PO Box 795
Wellington
New Zealand
Fax
0800 222 003
Do you need to contact one of our debt collection agencies?
If there is no payment arrangement, or alternative arrangements, in place by the invoice payment due date, invoices may be transferred to an external debt collection agency for payment recovery.
If your client’s invoice has been transferred, here are the contact details of the debt collection agencies we currently use.
Last updated: 15 December 2008