If you want to formally dispute an invoice on behalf of a client, you can apply for an independent review.
Review process at a glance
- You must complete the ACC33 Application review (PDF21K) form and send it to us within three months of the invoice date.
- On receipt of the application review form, we will appoint an independent reviewer.
- Together with the reviewer, we will gather any further information required. You can also submit any additional information you think is relevant.
- The review will take place within three months of application. You will be invited to attend, along with your client.
- A decision will be made within 28 days of the hearing, and you will receive a copy of the reviewer’s decision soon after that.
- If either we or your client disagree with the decision, you may appeal to the District Court.
- You can withdraw a review application at any time.
More information
To find out more about the review process contact the ACC Business Service Centre or a Business Relationship Manager. Contact details can be found on the Contacts page.
You can also download our ACC255 Working together (PDF498K) fact sheet.
Last updated: 5 October 2010