ACC debt management process

This page outlines ACC’s debt management process.

On this page

  1. What we do
  2. Penalties
  3. What your client can do
  4. Change of address process

What we do

Here are the steps ACC normally takes if a client does not pay their invoice by the due date:

  1. We review the client’s file.
  2. We may contact the client by phone to arrange suitable payment.
  3. We send a reminder letter to the client.
  4. We may review the client’s file a second time.
  5. We may send the client’s invoice to a collection agency.
  6. We provide the collection agency with additional copies of invoice and cessation forms, and send levy adjustment forms to the client if required.

Penalties

If the levy remains unpaid 62 days after the invoice date, penalties will apply:

  • Interest will be charged at 1% per month compounding
  • We may also apply an extra 10% penalty (in addition to interest) every six months from the due date on the total balance outstanding
  • The total of penalties and interest cannot be more than three times the amount of the unpaid levy.

What your client can do

If your client is having trouble managing their ACC costs, you should consider whether paying by instalment is a better option, to find out more contact us on 0800 222 991.

Change of address process

If a debt collection agency writes to a customer who did not receive the original invoice due to a change in address:

  1. Your client should call the collection agency to:
  • advise them of their correct address details
  • request a copy of the invoice
  • get a ‘Gone No Address’ note put on the file.
  1. The collection agency will attempt to enter into a payment arrangement for the client’s debt.

Last updated: 15 December 2008