This page provides an overview and updates about the redesign of our Disability Support Services.
Disability Support Services is the term we use for a collection of what are currently four separate services.
Each of the services provides a slightly different type of assistance to people who have a disability, but overall the aim is to help them to be as independent as they can and to participate fully in everyday life in their community.
Individualised help for people with a disability or sensitive claim to acquire new life skills for participating in the community.
Supported activity programmes
Individualised or group-based help for people with a disability to increase their independence, social inclusion, and community participation.
Individualised help for people with a disability or a long-term weekly compensation claim to obtain or return to paid employment (including keeping that employment).
Individualised help for young people with a disability aged 14-21 years to make the transition from secondary school to an adult life of work and meaningful, age-appropriate activities in the community.
- deliver client-driven, community-based services
- embed a capabilities-based case management approach, self-determination, and choice in all aspects of the person’s life
- support a partnership approach between ACC, the client, family/whanau and suppliers so that provision of support achieves meaningful outcomes; whilst contributing to liability management.
- take a co-design approach to the development of individualised supports in relation to a client’s personal, and community, employment participation and living arrangements
- strengthen natural supports, community, and employment networks.
Information gathering and a service review has already been done. This included:
- a literature review of current thinking in disability models, practice, policy, and best practice in the delivery of disability support services
- surveys with clients and families about their experience using existing Disability Support Services
- current state analysis, with input from suppliers and ACC frontline staff who work directly with people who have disabilities
- evaluation of internal data on the volume of service referrals and supplier capacity
- co-design workshops with people with disabilities, suppliers, and ACC staff to envisage new ways of supporting people with disabilities to achieve their outcomes.
- liaison with ACC’s health services procurement team to look for synergies across ACC and benchmarking with the Ministry of Health’s disability services programmes.
We’re currently in the second iteration of the service design phase. We’re running four workshops with interested people from the sector to introduce a proposed new approach to delivering services and supports for people living with a disability. Find out more about where these are being held and how to register your place at one of the workshops in the fourth sector update below.
We look forward to continuing to work with you and appreciate any questions or feedback you have during this project. Please feel free to email your queries to DisabilitySupport@acc.co.nz.
- Disability Support Services redesign – stakeholder update 4 (September 2016) (PDF 450K)
- Disability Support Services redesign – stakeholder update 3 (March 2016) (PDF 413K)
- Disability Support Services redesign – stakeholder update 2 (December 2015) (PDF 371K)
- Disability Support Services redesign – stakeholder update 1 (June 2015)] (PDF 169K)
Reviewed: 1 September 2016