What you need to know to work with us as a physiotherapy provider.
Physiotherapy treatment you provide can be delivered under contract or through the cost of treatment regulations. To help you choose, take a look at the:
As a physiotherapy provider under contract or cost of treatment regulations, you need to know how to work with us to meet agreed outcomes for your patients, yourselves, and the ACC Scheme.
The ACC Treatment Provider Handbook (DOC 32K) is a source of advice and information on your responsibilities as an ACC-registered physiotherapist, it includes: details on lodging claims, ordering ACC resources and how to invoice us for your services.
To lodge a new claim, you’ll need to complete an ACC45 Injury claim form. Go to Lodge and manage claims for more information.
Requests for further treatment
If the amount of treatment sessions needed is more than the amount indicated by the trigger profiles (see below), you must submit an ACC32 to get approval before giving further treatment.
Treatment trigger numbers indicate the number of treatments you can provide for the most common musculoskeletal conditions. (As mentioned above, you’d need to get our approval before you can provide more).
The treatment profiles detail the current practice for treating common musculoskeletal conditions, read codes for the treatment and the trigger numbers.
For more information go to Allied Health trigger numbers and treatment profiles.
If you are seeing a client following ACC-funded surgery you don’t have to apply for further treatment regardless of the number of treatments provided before the surgery.
If the ACC-funded surgery was done within the last 12 months you can use the post-surgery codes under contract or regulations. These codes allow you to provide a total of 16 treatments regardless of the injury diagnosis.
Unused treatments approved before surgery can’t be used after surgery – so make sure you shift to the new codes following surgery.
If you have queries about using the post-surgery codes:
Phone 0800 222 070 to talk to our provider contact centre.
- New post-surgical codes for physiotherapy and hand therapy (DOC 10KB)
- Q&As on using post-surgery codes (DOC 34KB)
You need to complete outcome measures to show your patients’ progress. The Patient-Specific Functional Scale (PSFS) and Numerical Pain Rating Scale (NPRS) are outcome measures you can use.
Guidelines for the completion of both the Patient Specific Functional Scale and the Numeric Pain Rating Scale are available for physiotherapists.
The Guide to outcome measure reporting (DOC 243K) has information on meeting your contractual obligations.
We provide the physiotherapy outcome measures form in various formats, work with the ones on this list:
- Physiotherapy Outcome Measures form (PDF 1.0M)
- Physiotherapy Outcome measures form (PDF 1.7M) (black and white, condensed, inactive, print out and complete)
- Physiotherapy Outcome measures (PDF 216K) (inactive, colour, print out and complete)
- Physiotherapy Outcome measures DOC 1.6M) (Word document for upload to your PMS).
Find out about registering to provide physiotherapy services for us, go to Set up and work with ACC.
To discuss contract options or changes with us, contact our Health Procurement Team:
- Phone: 0800 400 503
- Email: email@example.com
To discuss registration to provide treatment under cost of treatment regulations contact our Provider Vendor Registration Team:
- Phone: (04) 560 5211 or 0800 222 070
- Email: firstname.lastname@example.org
For all other queries, phone or email our Provider Helpline:
- Phone: 0800 222 070
- Email: email@example.com
Reviewed: 1 December 2015