Health service provider responsibilities

As a provider you need to comply with legislation, ACC policies and your professional standards when treating and making claims for ACC clients.


As a health services provider, you are responsible for:

  • treating clients who suffer an ACC-covered injury
  • providing clients with the best care
  • thinking creatively about how clients can best be helped to return to work or independence
  • knowing about and following best practice
  • acting in keeping with professional standards and ACC legislation
  • complying with ACC’s policies and procedures and your professional standards when treating and making claims for ACC clients
  • maintaining appropriate clinical records
  • providing reports and patient notes to ACC.

Key legislative points

  1. ACC will only pay for treatment related to an injury claim if a client is eligible for treatment costs.
  2. ACC can only pay for treatment within your normal scope of practice. If you are not qualified, you must refer the patient to another provider. For contracted health services providers, ACC can only pay for those services you are contracted to provide.
  3. The health services supplied need to be for personal injury caused in circumstances that ACC can cover or for which ACC has accepted cover. See Cover and entitlements for ACC clients.
  4. There must be evidence of personal injury, either physical or mental, for ACC to provide cover.

You can view the full Accident Compensation Act 2001 (external link) online.

Reviewed: 1 October 2015