Responsibilities and performance

Responsibilities and performance

This section provides information to providers of health services about ACC’s expectations of performance and how ACC approaches health service and provider monitoring.

Appropriate practice

ACC’s policies and practices ensure health service providers adopt appropriate practice methods.

Eligibility for treatment costs

ACC can only pay for treatment costs that are covered under legislation.

Health service provider responsibilities

Health service providers need to comply with legislation, ACC policies and professional standards.

Providing reports and patient notes to ACC

All patient notes should be full and accurate. ACC may not pay for treatment if clinical notes are not of an acceptable standard.

Expert medical evidence

Expert medical evidence helps ACC, reviewers and judges understand a medical situation and make quality decisions on cover, entitlements, review and review outcomes.

Reviewed: 19 May 2016