Enhancing Medical Assessments Services

Enhancing Medical Assessments Services

This page provides an overview for medical practitioners about our project to enhance medical assessment services.

We’re doing this to improve client outcomes, provide a better customer experience, increase the overall quality of assessments, improve medical opinion, and be consistent and transparent.

Services - why we are changing these

We purchase a range of medical assessments to support the decisions we make about a client’s cover, their entitlements and the treatment and rehabilitation support provided.

We recognise the need to improve the quality of our assessment services and provide greater transparency for clients – particularly around how, when and from whom we seek external medical advice.

As a result, the Medical Assessments Project was established in 2013 to:

    • provide a better customer experience

    • enhance medical assessment services

    • explore opportunities to improve client outcomes

    • increase the overall quality of assessments

    • improve medical opinion

    • be more consistent and transparent.

Our focus

 

What we’ve done and what we’re doing

Vocational Medical Services

ACC is working on how to get the best use of these assessments and bringing them under a contracted framework.

Medical Case Review & Medical Single Discipline Assessment

ACC are piloting external medical panels to review clinically complex cases. This pilot has been extended until September 2016.

External Medical Panel

ACC are piloting external medical panels to review clinically complex cases. This pilot has been extended until September 2016.

Stakeholder updates

We send out regular updates on the Medical Assessments Project.

If you know of anyone in your organisation who'd like to be kept in the loop, please forward this on.

To subscribe: send an email to medicalassessments@acc.co.nz and include the word ‘register' in the subject line.

Keeping in the loop

We’ll be updating this page throughout the project, so keep checking in. And email any comments or questions about the medical assessments redesign project to medicalassessments@acc.co.nz.

Updated: 18 December 2015