For Providers

Note: This section is for healthcare providers and rehabilitation professionals - please refer to the For Business section for information about your business.

Lodge and manage claims

Information on cover and entitlements available to ACC clients, lodging claims, the use of injury codes and tools to find registered treatment providers.

Resolving issues

At ACC we aim to provide a high standard of service at all times. If you’re unhappy about our service, please let us know. We want to resolve things as quickly and fairly as possible.


Systems status update

  - Google Chrome Users Update – 15 April 2015:
Google Chrome has now released the changes on their new version 42.0.2311.90 m and you should be noticing the following error message (the plug in is not supported) when uploading and submitting your invoices and ACC45 claims on the eBusiness Gateway page.

Instructions of the workaround for a one off manual override to change flag settings hidden within the Google Chrome browser has been sent to all of the affected users via email.

If you require further information or need help please contact your friendly ACC eBusiness Team on 0800 222 994 (Option 1) or email ebusinessinfo@acc.co.nz.

Best practice

Resources produced by ACC for providers, to support and encourage best practice.

Work type detail sheets

For occupational assessors to assist with identifying the requirements of specific work types.

Publications & forms

Publications, forms and resources available to order and download.