For Providers

Note: This section is for healthcare providers and rehabilitation professionals - please refer to the For Business section for information about your business.

Lodge and manage claims

Information on cover and entitlements available to ACC clients, lodging claims, the use of injury codes and tools to find registered treatment providers.

Resolving issues

At ACC we aim to provide a high standard of service at all times. If you’re unhappy about our service, please let us know. We want to resolve things as quickly and fairly as possible.


Systems status update

eLodgement - Service is working correctly. Maintenance and Updates occurring 27/05/2015

eInvoicing - Service is working correctly. Maintenance and Updates occurring 27/05/2015

Online Payment Advice - Service is working correctly. Maintenance and Updates occurring 27/05/2015

MyACC - Service is working correctly. Maintenance and Updates occurring 27/05/2015

- 27/05/2015 06-30PM to 09:30 PM - eBusiness Gateway and MyACC unavailable due to regular maintenance and updates. If you require further information or need help please contact your friendly ACC eBusiness Team on 0800 222 994 (Option 1) or email ebusinessinfo@acc.co.nz.

Best practice

Resources produced by ACC for providers, to support and encourage best practice.

Work type detail sheets

For occupational assessors to assist with identifying the requirements of specific work types.

Publications & forms

Publications, forms and resources available to order and download.

Providers news

No providers news available at this time. See all news.