For Providers

Note: This section is for healthcare providers and rehabilitation professionals - please refer to the For Business section for information about your business.

Lodge and manage claims

Information on cover and entitlements available to ACC clients, lodging claims, the use of injury codes and tools to find registered treatment providers.

Resolving issues

At ACC we aim to provide a high standard of service at all times. If you’re unhappy about our service, please let us know. We want to resolve things as quickly and fairly as possible.


Systems status update

eLodgement - Planned Maintenance - Wednesday 02 September 7:45pm - 10:15 pm

eInvoicing - Planned Maintenance - Wednesday 02 September 7:45pm - 10:15 pm

Online Payment Advice - Planned Maintenance - Wednesday 02 September 7:45pm - 10:15 pm

MyACC - Planned Maintenance - Wednesday 02 September 7:45pm - 10:15 pm

- Did you know that you can Electronically Bill for your Medical Reports? Benefits are reduced processing delays, savings on postage, minimal set-up and can be bulk billed with other services, ability to track and monitor the progress of your invoices. Call us the friendly eBusiness Support team to find out more on 0800 222 004 Option 1 or email ebusinessinfo@acc.co.nz.

Best practice

Resources produced by ACC for providers, to support and encourage best practice.

Work type detail sheets

For occupational assessors to assist with identifying the requirements of specific work types.

Publications & forms

Publications, forms and resources available to order and download.