For Providers

Note: This section is for healthcare providers and rehabilitation professionals - please refer to the For Business section for information about your business.

Lodge and manage claims

Information on cover and entitlements available to ACC clients, lodging claims, the use of injury codes and tools to find registered treatment providers.

Resolving issues

At ACC we aim to provide a high standard of service at all times. If you’re unhappy about our service, please let us know. We want to resolve things as quickly and fairly as possible.


Systems status update

eLodgement - Planned maintenance: 7am – 11:30am, Saturday 23 August and  7am – 3.30pm, Sunday 24 August.

eInvoicing - Planned maintenance: 7am – 11:30am, Saturday 23 August and 7am – 3.30pm, Sunday 24 August.

Online Payment Advice - Planned maintenance: 7am – 11:30am, Saturday 23 August and 7am – 3.30pm, Sunday 24 August.

Work type detail sheets

For occupational assessors to assist with identifying the requirements of specific work types.

Publications & forms

Publications, forms and resources available to order and download.