For Providers

Note: This section is for healthcare providers and rehabilitation professionals - please refer to the For Business section for information about your business.

Lodge and manage claims

Information on cover and entitlements available to ACC clients, lodging claims, the use of injury codes and tools to find registered treatment providers.

Resolving issues

At ACC we aim to provide a high standard of service at all times. If you’re unhappy about our service, please let us know. We want to resolve things as quickly and fairly as possible.


Systems status update

eBusiness Gateway Claim Lodgement - Planned Maintenance - Tuesday 03 May 7:45pm - 11:15 pm

eBusiness Gateway Invoicing - Planned Maintenance - Tuesday 03 May 7:45pm - 11:15 pm

Online Payment Advice - Planned Maintenance - Tuesday 03 May 7:45pm - 11:15 pm

Healthlink eLodgement - Planned Maintenance - Tuesday 03 May 7:45pm - 11:15 pm

MyACC - Planned Maintenance - Tuesday 03 May 7:45pm - 11:15 pm

System Outage - Planned Maintenance - Tuesday 03 May 7:45pm - 11:15 pm

Health & Safety incident reporting

Information and resources for contracted third parties to report notifiable events, incidents, close calls and threats to ACC.

Clinical best practice

Resources produced by ACC for providers, to support and encourage clinical best practice.

Work type detail sheets

For occupational assessors to assist with identifying the requirements of specific work types.

Publications & forms

Publications, forms and resources available to order and download.