For Providers

Note: This section is for healthcare providers and rehabilitation professionals - please refer to the For Business section for information about your business.

Lodge and manage claims

Information on cover and entitlements available to ACC clients, lodging claims, the use of injury codes and tools to find registered treatment providers.

Resolving issues

At ACC we aim to provide a high standard of service at all times. If you’re unhappy about our service, please let us know. We want to resolve things as quickly and fairly as possible.


Systems status update

eLodgement - Windows XP and IE8 users are unable to access.

eInvoicing - Windows XP and IE8 users are unable to access.

Online Payment Advice - Windows XP and IE8 users are unable to access.

  - As an interim measure, please use Google Chrome or Firefox. Refer to the instructions in the 'Chrome – Java Console instructions' or 'Firefox – Java Console instructions' documents, accessed from the 'Forms and fact sheets' box to the right, to ensure you can re-connect to the eBusiness Gateway.

We apologise for the inconvenience.

Best practice

Resources produced by ACC for providers, to support and encourage best practice.

Work type detail sheets

For occupational assessors to assist with identifying the requirements of specific work types.

Publications & forms

Publications, forms and resources available to order and download.