For Providers

Note: This section is for healthcare providers and rehabilitation professionals - please refer to the For Business section for information about your business.

Lodge and manage claims

Information on cover and entitlements available to ACC clients, lodging claims, the use of injury codes and tools to find registered treatment providers.

Resolving issues

At ACC we aim to provide a high standard of service at all times. If you’re unhappy about our service, please let us know. We want to resolve things as quickly and fairly as possible.


Systems status update

  - Please note: Users of Microsoft Internet Explorer 8 (IE8) who have Windows XP or Windows Server 2003 as their operating system will not be able to access our online services.

Open Google Chrome (www.google.com/chrome) or Mozilla Firefox (https://www.mozilla.org/en-US/firefox/new/) and then reconnect with the eBusiness Gateway.

Refer to the instructions on Java Console updates for Chrome or Firefox in the Forms and Facts Sheet panel.

We apologise for the inconvenience.

Best practice

Resources produced by ACC for providers, to support and encourage best practice.

Work type detail sheets

For occupational assessors to assist with identifying the requirements of specific work types.

Publications & forms

Publications, forms and resources available to order and download.