For Providers

Note: This section is for healthcare providers and rehabilitation professionals - please refer to the For Business section for information about your business.

Lodge and manage claims

Information on cover and entitlements available to ACC clients, lodging claims, the use of injury codes and tools to find registered treatment providers.

Resolving issues

At ACC we aim to provide a high standard of service at all times. If you’re unhappy about our service, please let us know. We want to resolve things as quickly and fairly as possible.


Systems status update

eBusiness Gateway Claim Lodgement - Planned Maintenance Wednesday 28th of Sept 7.30pm - 11.30pm

eBusiness Gateway Invoicing - Planned Maintenance Wednesday 28th of Sept 7.30pm - 11.30pm

Online Payment Advice - Planned Maintenance Wednesday 28th of Sept 7.30pm - 11.30pm

MyACC - Planned Maintenance Wednesday 28th of Sept 7.30pm - 11.30pm

Upcoming System Outage - To allow for necessary maintenance to be completed, there will be an outage of the eBusiness Gateway on Wednesday 28th of September occurring between 7:30pm to 11:30pm affecting the following services. - eBusiness Gateway Invoicing - eBusiness Gateway Claim Submission - MyACC During this time these services will be unavailable. We apologise for any inconvenience this may cause.

Health and Safety incident reporting

Information and resources for contracted third parties to report notifiable events, incidents, close calls and threats to ACC.

Clinical best practice

Resources produced by ACC for providers, to support and encourage clinical best practice.

Work type detail sheets

For occupational assessors to assist with identifying the requirements of specific work types.

Publications & forms

Publications, forms and resources available to order and download.