Integrated Services for Sensitive Claims

The Integrated Services for Sensitive Claims (ISSC) contract

This page is for ISSC suppliers and providers who are interested in working under the Integrated Services for Sensitive Claims (ISSC) contract, which went live on 24 November, 2014.

Providers may include counsellors, social workers, psychotherapists, psychologists and psychiatrists.

Clients can self-refer

Clients can self-refer to an ISSC supplier in two ways:

  • through www.findsupport.co.nz – a site created specifically for clients who have experienced sexual abuse or assault
  • by contacting the Sensitive Claims Unit on 0800 735 566.

About the ISSC contract

ISSC Operational Guidelines

The ISSC Operational Guidelines (PDF 3.4MB) have been designed to help suppliers, providers and other relevant stakeholders fully understand the (ISSC) contract:

Recent stakeholder communications

ISSC forms, reports and other publications

Supervision requirement for new mental injury assessors

Here’s more information about the supervision requirements for new mental injury assessors.
Supervision requirement for new mental injury assessors

This page also contains a list of experienced assessors.

ISSC Supplier training resources

Suppliers who attended one of our nationwide training workshops about the ISSC contract may recognise these resources,

These resources are for ISSC suppliers and have been used in our national training workshops:

The contract

How the ISSC contract works and the differences between the ISSC contract and the Cost of Treatment Regulations.

Learn about the ISSC

Integrated Services for Sensitive Claims – FAQs

Frequently asked questions regarding the ISSC contract.

Contact us

If you have questions about the Integrated Services for Sensitive Claims (ISSC) contract, please email our dedicated Supplier Manager Tracey Hobson – isscsuppliermanager@acc.co.nz.

If you’d prefer to send us a letter, here’s the postal address:

Provider Service Delivery
19 Aitken Street
PO Box 242
Wellington 6011.

Reviewed: 25 July 2016