How to invoice ACC

How you invoice ACC will depend on the conditions of your contract, purchase order or Regulations. Invoices can be sent one at a time, or on a bulk billing schedule (ACC40/47). Invoices or bulk billing schedules can also be submitted manually or electronically.

On this page

  1. Invoice manually
  2. Manual bulk billing
  3. Electronic invoicing
  4. Invoicing tips
  5. Further information

Invoice manually

We check every manual invoice to ensure that it complies with Inland Revenue tax invoice requirements. Each invoice must include:

  • the words ‘tax invoice’ in a prominent place (if you’re claiming GST)
  • the name (or trade name) and GST number of the vendor (if applicable)
  • the name and address of the recipient of the supply (ie ACC)
  • the date the invoice was issued
  • a description of the good and/or services supplied
  • the quantity or volume of the goods and/or services supplied (eg hours of physiotherapy, number of photocopied pages of a report)
  • the amount, excluding tax, charged for the supply
  • the GST (if applicable) and the total amount payable for the supply, or
  • a statement that GST has been included in the final price (if it has been).

Please also make sure your invoices are clearly addressed to ACC and include:

  • the full ACC client name
  • the client’s claim number.

If you have a contract with ACC for providing services other than under Regulations, check the process and terms and conditions as set out in your contract.

If you are seeking payment for services provided at the request of an ACC case manager/client services staff you will be provided with a purchase order outlining what has been approved. Please include in your invoice:

  • the purchase order number
  • the appropriate service code or description you are invoicing against.
  • the terms of the purchase order (eg quantity and service date(s))
  • your invoice to the address as specified in the purchase order request.

Manual bulk billing

To complete your bulk billing schedule, follow the terms of your contract, purchase order or Regulations, and fill out one of the following forms:

  • ACC40 Invoice for Treatment Services to invoice for medical practitioner or nurse services. Each ACC40 has space for 10 services for multiple clients.
  • ACC47 Treatment Services Invoice to invoice for other provider services, eg physiotherapy. Each ACC47 has space for up to 24 services for a single client. Manual ACC47 invoices must be prefaced with the ACC48 Medical fees bulk schedule, a summary sheet that allows attachment of up to 15 ACC47 invoices.

Schedules must contain your GST number, your ACC vendor number and the relevant ACC provider number.

Please sign and date your invoice/schedule. Only the person who provided the treatment can sign the bulk billing schedule. Your practice manager cannot sign bulk billing schedules on behalf of others.

Electronic invoicing

Set up electronic invoicing

Register for electronic invoicing by following the Quick guide to registering for eLodgement and eSchedule.

For more information about electronic invoicing, see Work electronically with ACC.

How to send electronic invoices

Follow the instructions/guidelines as set out in your ACC information pack or your PMS user guide. Instructions vary depending on your operating system.

Sending printed schedules, referrals and approval letters

If you invoice electronically, you do not have to submit the printed schedule or copies of referral forms and approval letters. However, please make sure you keep copies of referrals and approval letters on file, as we may ask to see them if we need to validate your claims.

Invoicing tips

All schedules:

  • Send nurse schedules and medical practitioner schedules on separate forms (unless specified in your contract with ACC).
  • Make sure you use the correct service codes, otherwise payment may be delayed.
  • If you provide services at an hourly rate, supply the duration of the service.

eSchedules:

  • Check that the claim numbers are correct and in the required format. Use ACC45 numbers where possible, but be careful not to use zero in place of the letter ‘O’ or vice versa.
  • Enter alpha and numeric data only, do not enter the symbols / or –.
  • Check that your ACC provider number is correctly loaded in your system before you send your first schedule. Make sure there are no gaps between the alpha and numeric characters.
  • Check with your software vendor that system flags are correctly set for you to send live claims.
  • The day after you send your first batch of schedules, contact the Provider Helpline on 0800 222 070 to check that they have arrived. Your PMS system should receive acknowledgement, but acknowledged schedules can still be rejected for various reasons. The eBusiness team will let you know if you need to fix your system or resubmit the schedules.

Further information

For general billing enquiries, contact the Provider Helpline on 0800 222 070 or email provider.help@acc.co.nz

For provider/vendor registration enquiries, contact the Provider Registration Team on (04) 918 7782 or email registrations@acc.co.nz

For more information on electronic invoicing, contact the eBusiness Team on 0800 222 994 option 1 or email ebusinessinfo@acc.co.nz

Last updated: 20 February 2009