This section explains how to invoice ACC for services provided.
ACC payment for services
ACC pays vendors for the cost of treating or providing services to enable effective rehabilitation of clients’ personal injuries that are covered by the scheme. Various criteria must be fulfilled and the correct invoicing procedure must be followed to ensure payment. This page covers the circumstances under which ACC will pay vendors.
How to invoice ACC
How you invoice ACC will depend on the conditions of your contract, purchase order or Regulations. Invoices can be sent one at a time, or on a bulk billing schedule (ACC40/47). Invoices can also be submitted manually or electronically.
Invoicing
Treatment and rehabilitation providers should invoice ACC for services provided to ACC clients (ie the initial consultation and any subsequent services) no more than 12 months after providing the service, or from the service date or cover date (whichever is later).
Enquire about a payment
If you have a query about a payment you can contact ACC via phone on 0800222070 or email on providerhelp@acc.co.nz. You can check the status of invoices through eLookup. Make sure you have your ACC vendor number and the schedule/invoice number at hand.
Last updated: 13October2009