Invoicing and payment
Print this page

Invoicing and payment

This section explains how to invoice ACC for services provided.

ACC payment for services

ACC pays vendors for the cost of treating or providing services to enable effective rehabilitation of clients’ personal injuries that are covered by the scheme. Various criteria must be fulfilled and the correct invoicing procedure must be followed to ensure payment. This page covers the circumstances under which ACC will pay vendors.

Cost of Treatment Regulations 2016 changes

What we pay under the Cost of Treatment Regulations (CoTR) will increase from 1 December 2016.

Enquire about a payment

If you have a query about a payment you can contact ACC via phone on 0800 222 070 or email on You can check the status of invoices through the eBusiness Gateway. Make sure you have your ACC vendor number and the schedule/invoice number at hand.

How to invoice ACC

How you invoice ACC will depend on the conditions of your contract, purchase order or Regulations. Invoices can be sent one at a time, or on a bulk billing schedule (ACC40/47). Invoices can also be submitted manually or electronically.

Supplier travel services: travel guidelines and calculator tool

Calculating your travel costs when providing services is now easier with the release of our handy travel guidelines and associated travel cost calculator.

Supplier travel guidelines for the HCSS contract

The supplier travel guidelines for the Home and Community Support Services (HCSS) contract is the key reference document for all travel payable by ACC relating to this contract.

Updated: 27 July 2016

Reviewed: 11 April 2016