This section explains how to invoice ACC for services provided.
ACC pays vendors for the cost of treating or providing services to enable effective rehabilitation of clients’ personal injuries that are covered by the scheme. Various criteria must be fulfilled and the correct invoicing procedure must be followed to ensure payment. This page covers the circumstances under which ACC will pay vendors.
How you invoice ACC will depend on the conditions of your contract, purchase order or Regulations. Invoices can be sent one at a time, or on a bulk billing schedule (ACC40/47). Invoices can also be submitted manually or electronically.
Treatment and rehabilitation providers should invoice ACC for services provided to ACC clients (ie the initial consultation and any subsequent services) no more than 12 months after providing the service, or from the service date or cover date (whichever is later).
If you have a query about a payment you can contact ACC via phone on 0800 222 070 or email on firstname.lastname@example.org. You can check the status of invoices through the eBusiness Gateway. Make sure you have your ACC vendor number and the schedule/invoice number at hand.
From 1 October 2010 the Goods and Services Tax (GST) rate changed from 12.5% to 15%. All ACC levies are subject to GST. The change may impact amounts you receive from or pay to ACC.
Calculating your travel costs when providing services is now easier with the release of our handy travel guidelines and associated travel cost calculator.
Last updated: 23 August 2013