Nursing Services

Nursing services

Nursing Services provides injury treatment in the home for people whose injury needs cannot be managed by their primary health care team, such as their General Practitioner or District Health Board clinics.

This contract provides a service specification for these community based nursing services. ACC purchases Nursing Services for approximately 23,000 claims each year.

The Nursing Services contract is based on the following principles:

  • Community Nurses provide services to clients who cannot be reasonably managed by general practice services alone
  • clients are best served by an individually tailored response (assessment, treatment plan, and specific type of service delivery)
  • uses healing timeframes to package nursing services with minimal administrative burden
  • the complexity of Serious Injury and comparable injuries requires additional flexibility around healing timeframes.

About the contract

  1. The term of the contract is five years from 1 September 2012.
  2. As of 1 September 2012 the contract is closed to new entrants unless ACC identifies a service gap.
  3. Services are purchased via ‘packages of care’ based on injury recovery times.

Nursing services suppliers

You will find ACC’s Nursing Services suppliers in the spreadsheet below:

Key service documents

Suppliers training pack

The Suppliers Training Pack provides nursing services suppliers with a detailed explanation of how the service operates. If more detail is required, please contact your Supplier Manager via the provider helpline 0800 222 070.

Suppliers Training Pack (PPS 2.7M).

Frequently asked questions on the contract

These are some common questions which have been asked since the commencement of the contract:

Nursing Services FAQS (DOC 55KB).

Negative pressure wound therapy (NPWT)

The NPWT guidelines have been finalised and are available below:

Negative pressure wound therapy (NPWT) guidelines (PDF 67K).

ACC will fund consumables related to NPWT under the Nursing Services Contract where prior approval has been given. This funding commences after the period covered by public health acute services (PHAS). Guidelines on timeframes can be found in Accident Services – A Guide for ACC & DHB Staff (PDF 807K) (formerly known as The Blue Book).

NPWT consumables will continue to be funded by ACC from the point of discharge from the PHAS period. Please give us sufficient notice for ACC to arrange supplies.

High cost consumable process

The process for high cost consumables is outlined below:

  • designated Providers are able to approve high cost consumables
  • review, approval and selection of the consumable will be provided by a Designated Provider (who will be employed by the treating provider’s organisation)
  • if the Designated Provider endorses the treating provider’s recommendation, the client’s clinical notes must show a record of the consumables, clear rationale for the requirements of the consumables, quantities and cost
  • please send the ACC179 form to your client’s ACC case owner for them to pass on to Onelink.


Please ensure that items used are invoiced against service code NS30. You must also provide the Designated Providers ID number for the payment to go through.

Consumables delivered directly to client

If you’d like the consumables to be delivered directly to the client, please provide an ACC178 Medical consumables order form, which has been approved by your Designated Provider.

You can provide an ACC178 form (DOC 287K) to cover the entire length of time the consumables are required. However, the consumables will be delivered to the client on a four weekly basis.

ACC nursing services data

For a breakdown of ACC nursing services, see:

Sector updates


Provider Helpline (0800 222 070)

The Provider Helpline can assist you with general enquires and questions including approval processes, forms, and invoicing queries.

Supplier Managers

Supplier Managers provide suppliers with support on ACC’s Nursing Services’ contractual requirements and expectations, including eligibility criteria, package levels, the consumable process and the designated provider role. They will also be involved in the monitoring and performance management of suppliers against the contract. Please refer to the Supplier Managers page which has contact details for the Supplier Manager in your area.

Health Procurement

Heath Procurement can assist you with changing contact details, bank account and GST numbers, alterations to your assessment and treatment plan templates and adding/removing designated providers. For this information email

Updated: 26 August 2015

Reviewed: 18 March 2015