Resolving issues

Resolving issues

At ACC we aim to provide a high standard of service at all times. If you’re unhappy about our dealings with you, please let us know. We want to resolve things as quickly and fairly as possible.

Contact your supplier manager or their manager

Resolving issues together (PDF 137K) is an escalation model for you to use when you need to address any difficulties or issues you may be having with us and our services.

The model provides a mutual understanding and guidance on who to contact and how we can work together to solve such issues.

The model includes procedures for communicating and escalating issues up through the hierarchy of resolution staff and managers so that problems are quickly resolved by appropriate members of staff.

To discuss any issues, contact your supplier manager or contact the Provider Helpline on 0800 222 070.

Reviewed: 16 March 2016