Overview for new providers

ACC provides comprehensive cover for everyone in New Zealand for personal injuries caused by accident. Providers of treatment and other health services deliver services to people with injury claims.

ACC’s role and responsibilities

ACC administers an accident compensation scheme that provides comprehensive 24-hour, no-fault personal injury cover for everyone in New Zealand, including overseas visitors. In return, the ability to sue for personal injury covered by ACC is waived.

Our main responsibilities are:

  • preventing injury
  • collecting levies to cover the costs of injury claims
  • determining whether claims for injury are covered by the ACC Scheme, and providing entitlements to those who are eligible
  • buying health and disability support services to treat, care for and rehabilitate injured people
  • advising the Government about the ACC Scheme.

For more information, see About ACC.

Statistics snapshot

ACC received 1.9 million new claims in 2015/2016:

  • 204,773 new claims for workplace injuries:
  • 28,844 new claims for road injuries
  • 471,163 for sports and recreation injuries
  • 917,499 for injuries in the home and school community.

These claims were looked after by 2,034 staff.

For more information about ACC statistics, see the statistics section.

Types of providers

Your relationship with ACC will be as a treatment provider and/or a contracted provider.

Treatment provider

Treatment providers (eg doctor, nurse, physiotherapist) are specified in the Accident Compensation (AC) Act 2001, Section 6: Interpretation (external link).

The first step in your relationship with ACC is to register with us as a provider. Registration enables you to receive payment for services to patients with approved injury claims and, in most cases, to lodge claims on behalf of your patients. You may also be eligible to apply to contract with ACC to provide rehabilitation services.

Contracted provider

ACC contract agreements provide flexibility to purchase a wide range of services to meet particular client needs. Purchasing of contracted services is not covered by the AC Act and AC Regulations. Contracted services include:

  • health services, such as counselling, community nursing etc
  • social rehabilitation, such as home help and attendant care etc
  • vocational rehabilitation, such as workplace assessment, stay at work programmes etc.

For more information, see:

Responsibilities and performance of providers

As a provider you are responsible for:

  • lodging the ACC claim, where appropriate
  • using best practice principles in treating or working with patients who suffer an ACC-covered injury
  • maintaining appropriate clinical records, documents or reports
  • acting in accordance with professional standards and ACC legislation
  • facilitating patients'/clients’ return to work or pre-injury independence.

Provider payments

Most providers receive payment for treatment according to the Accident Compensation (Liability to Pay or Contribute to Cost of Treatment) Regulations 2003 (external link).

Providers who have negotiated contracts with ACC for the purchase of health services are paid according to the contract.

For more information, see Invoicing and payment.

Treatment Provider Handbook

The handbook has been created as a source of advice and information about the ACC Scheme and to help you as a provider to deliver agreed outcomes for your patients. It is reviewed periodically, in close collaboration with many groups involved in preventing injury and providing treatment and care for ACC clients.

The Treatment Provider Handbook is available in PDF format online.

Alternatively, you can order a full copy of the handbook from our Publications section.

Reviewed: 23 August 2016