Set up and work with ACC

Set up and work with ACC

The health providers and suppliers that ACC works with, and relies on, provide essential services. Below are some ways we can set things up to make it easier for you to work with us.

Overview for new providers

ACC provides comprehensive cover for everyone in New Zealand for personal injuries caused by an accident. Health service and treatment providers work with ACC to assist people with injury claims. You must be registered with ACC to provide services and apply for contracts.
Overview for new providers

Working online with ACC

You can lodge claims, submit medical certificates, send client information, and invoice us online.

If you want to do one of these things securely and quickly, let us do the work – call us on 0800 222 994 (option 1) or email us at
Working online with ACC

Working online with ACC also allows you to check for any problems with ACC’s online services and any planned maintenance.
System status for online services

Register with ACC

Treatment providers and health professionals who want to work with ACC can find out more about registering with us here.
Register with ACC

How to register as an ACC counsellor

Apply for a contract

ACC’s contracts set out the responsibilities of our health care providers and ACC for the assessment, planning and treatment services provided, and the fees that can be charged.
How to apply for a health services contract at ACC

To streamline service to suppliers we have implemented an electronic contract management system so that suppliers can respond to tenders online.

If you are an existing supplier, you will not need to do anything now, as you will be automatically advised of any relevant tender opportunities. You will also be advised how and when to obtain a login to the new system.

To submit a tender for a contract with ACC or if you are a new supplier you will have to register to use the contract management system unless fees for your services are set by regulation.

To join the contract management system, simply email the following information to

  • Company’s legal name, physical address and phone number.
  • Name of the nominated administrator for your company, their phone number and email address.
  • Stipulate the category of work you currently provide or want to contract to.

A system generated User ID and password will be emailed to you.
Supplier training materials (PDF 2.1M)

Quick guide (PDF 277K)

View or update your contact details

All registered treatment providers can view and update details ACC holds about them. You can call the provider helpline on 0800 222 070 or send an email to

Your engagement and performance manager

Engagement and performance managers work with you to help you understand how ACC works, and how our policies and processes relate to providers.
Your engagement and performance manager

Reviewed: 19 August 2016