Set up and work with ACC

Set up and work with ACC

Health providers and other suppliers provide essential services to ACC and our clients. The links attached can be used to access information on how to register with ACC, how we will work with you, and key contacts at ACC.

Overview for new providers

ACC provides comprehensive cover for everyone in New Zealand for personal injuries caused by an accident. Health service and treatment providers work with ACC to assist people with injury claims. You must be registered with ACC to provide services and apply for contracts.

Work online with ACC

Doing business online helps our clients get the support they need sooner.

It’s faster, easier and more reliable than doing business by mail, fax or email, and more cost effective and efficient. There’s lots of things you can do online with us including:

You can also check the System status for online services page for updates on any problems with ACC’s online services and any planned maintenance.

Register with ACC

Treatment providers and health professionals who want to work with ACC can find out more about registering with us here.

Apply for a contract

ACC’s contracts set out the responsibilities of our health care providers and ACC for the assessment, planning and treatment services provided, and the fees that can be charged.

To streamline service to suppliers we have implemented an electronic contract management system so that suppliers can respond to tenders online.

If you are an existing supplier, you will not need to do anything now, as you will be automatically advised of any relevant tender opportunities. You will also be advised how and when to obtain a login to the new system.

To submit a tender for a contract with ACC or if you are a new supplier you will have to register to use the contract management system unless fees for your services are set by regulation.

To join the contract management system, simply email the following information to

  • Company’s legal name, physical address and phone number.
  • Name of the nominated administrator for your company, their phone number and email address.
  • Stipulate the category of work you currently provide or want to contract to.

A system generated User ID and password will be emailed to you.

Supplier training materials (PDF 2.1M) and a Quick guide (PDF 277K) are also available.

View or update your contact details

All registered treatment providers can view and update details ACC holds about them. You can call the provider helpline on 0800 222 070 or send an email to

Your supplier manager

Supplier managers work with you to help you understand how ACC works, and how our policies and processes relate to providers.

Updated: 16 November 2015

Reviewed: 22 October 2015