Working online with ACC

Working online with ACC

A faster, easier, more efficient way to work.

Using online services improves the way we share information and makes it easier for you to do business with us.

Why do business online

What you can do online

Work securely and quickly, and let us do the work.

Call us on 0800 222 994 (option 1) or email us at to find out how to:

Lodge claims

Lodging claims online results in faster registration and instant validation of mandatory data which provides confidence that what you’re sending us is right first time.

Submit medical certificates online

Send us medical certificates the same way as you lodge claims, and when you do, also request additional services to aid your patient stay at work or return to work.

Send clinical information

Help protect your patients’ privacy when you send us their forms, clinical notes, reports and other information.

Invoicing us online

By submitting invoices online you can find out how your invoices are tracking and whether a claim has cover.

Submit an ACC32 request

The ACC32 Request for prior approval of treatment form, is used by allied health providers to request additional treatment for clients.

A new streamlined process is being introduced on 1 December 2016.

Technical jobs and development online

Read on if your systems aren’t working with ours, or if you have a developer who knows what an API is and wants to create services that integrate directly with ours.

Systems status for online services

Check this page for updates on any problems with ACC’s online services and any planned maintenance.

ACC developer centre’s APIs (external website)

We’re developing a suite of Application Program Interfaces (APIs) to give our third party providers a quicker, more streamlined experience. Technical information provided enables developers to create services that integrate directly with us.

Reviewed: 13 August 2016