Making a Claim

Reporting fraud

Here’s how to contact us if you suspect someone is being dishonest. Thanks for letting us know, and rest assured that ACC treats all information supplied as confidential.

How to report fraud

You can give us details about any suspected fraud by:

  • calling our toll free number 0508 22237283 (0508 ACCFRAUD)
  • completing our Reporting Fraud form.

Examples of when we’ll investigate

We assess all reports, because we know cases come in many forms and involve different parties, for example:


  • Failure to advise us of earnings received while in receipt of weekly compensation
  • Misrepresenting their accident and/or injury
  • Misrepresenting their capacity to gain or continue entitlements
  • Altering documents to obtain entitlements
  • Falsely claiming the need for help in the home.

Medical providers

  • Claiming for treatments and services not provided
  • Claiming times in excess of times spent with client
  • Over-servicing for financial gain
  • Forged billing schedules and documents
  • Claiming for patients that do not exist.

Levy payment

  • Falsifying payroll details to reduce levy liability
  • Using incorrect PCU (classification rate) code to pay a lower premium
  • Falsifying income returns to pay a lower premium
  • Working for, or substantially for, cash to avoid both income tax liabilities and levy liabilities.

Our approach to fraud

We have a dedicated team to help preserve the value and sustainability of the scheme to keep it fair for those that need it most. To support this approach:

  • we ensure that there are processes and plans that prevent, detect and respond to fraud risks and that these are relevant, robust and in keeping with ACC’s values and the Code of Claimants’ Rights
  • we’ll thoroughly investigate fraudulent activity and take appropriate action against any person found to have carried out a fraud against us. This may include laying criminal charges in the courts
  • we may seek full recovery from the person or persons responsible, for any loss arising from fraud carried out against us.

The success of this approach focuses on preventing fraud from occurring, raising awareness that everyone suffers when ACC is defrauded and promptly resolving issues at the earliest time. This helps maximise the saving to the Scheme, which in turn keeps it fair for everyone.

Updated: 14 October 2015

Reviewed: 12 October 2015