Information for the public
If you have been injured as a result of one of the Christchurch earthquakes and need treatment, please go to your doctor, a hospital or a health provider.
If you require further assistance from ACC as a result of your injury or have a query about an existing injury, please call ACC on 0800 101 996.
For further information
For information on ACC assistance for new and existing clients visit:
- twitter.com/acc_nz_govt or @acc_nz_govt
- facebook.com/acc.nz.govt.
February 2011 Earthquake information
If you were injured in the February 2011 earthquake
If you were injured in the earthquake, ACC may be able to help with treatment and other support. If you didn’t complete an ACC form when you were seen by a medical professional, this is okay. Please call us on 0800 101 996 and we will tell you how we can help.
Read the special earthquake claim fact sheet and ACC5737 ACC cover for injuries – Christchurch earthquake, February 2011 (PDF 252K) for more information.
Also, read the guidelines for how ACC can help with a mental injury (PDF 30K).
If you are visiting New Zealand
If you were visiting New Zealand and were injured in the Canterbury earthquake, ACC may be able to help with the cost of treatment and support you need while you are here. However, it is important to be aware that ACC replaces your right to sue for your personal injury. Learn more about how we can help you get treatment and other support. We have interpreters who can help you talk to us.
For more information read the ACC 5736 - Getting help if you’re injured visiting our country – Canterbury earthquake, February 2011 (PDF 169K).
If you have had a family member die
If someone in your family has died from an injury in the earthquake, ACC may be able to help cover your financial needs. We have specialist staff available to talk to you. Please call 0800 222 075.
The special ACC assistance for families fact sheet contains additional information on how we can help.
You can also download ACC5739 ACC assistance following an accidental death - Christchurch earthquake, February 2011 (PDF 259K).
Housing modifications
If ACC has paid for modifications to the house you will have to abandon as a result of the Canterbury earthquakes, then contact your ACC Case Manager, Support or Service Coordinator. Or phone ACC on 0800 101 996.
If you’ve been covered in the past, and your injury needs have not changed, then you will be covered in the future and you may be eligible for modifications to your new home.
ACC’s legislation does not allow us to buy or rent a replacement home for you, but we can fund modifications that are needed as a direct result of an injury.
When you’re ready to start looking at replacement homes, contact ACC possible so we can work with you and put you in touch with an assessor and the housing modifications service.
These specialists will give you advice about homes that are suitable for modification. For example, a one-storey home will be easier to get around for a person using a wheelchair.
Of course getting in early also means the specialists will be on hand to start work on your modifications, as soon as practically possible, once you find a replacement home.
Business owners
Levy invoicing, payments, and mailing, were temporarily on hold for businesses in the Canterbury region. From 2 May these will start again.
If you are an employer or self employed and are concerned about your levy invoice or making a payment to ACC, please phone our Business Service Centre on 0800 222 776. We will explain your payment options and help put a plan in place.
If you have a staff member that was injured in the earthquake, the ACC Employer Injury Management team can assist in helping them return to work as soon as possible. For more information see the Injury Management earthquake pack.
If you need other Government help
If you need any other assistance visit the Government website or call the Government helpline on 0800 779 997.
For more information on provider issues, please visit the Canterbury Earthquake: information for providers page.
In your language: 한국어 (Korean)
ACC5736 뉴질랜드 방문 도중 다치게 되면 도움을 받는 절차 – 크라이스트처치 지진, 2011년 2월 (PDF 896K)
ACC5737 다친 경우 사고 보상 공사(ACC) 의 지원 – 크라이스트처치 지진, 2011년 2월 (PDF 851K)
ACC5738 사고를 당한 경우 신청 절차 – 크라이스트처치 지진, 2011년 2월 (PDF 639K)
ACC5739 사고로 사망하는 경우에 사고 보상 공사(ACC)의 지원 – 크라이스트처치 지진, 2011년 2월 (PDF 703K)
In your language: 简体中文 (Chinese)
ACC5736 如果您在我国探访时受伤，请去寻求帮助 – 基督城地震，2011年2月 (PDF 640K)
ACC5737 ACC对意外伤害的理赔 – 基督城地震，2011年2月 (PDF 595K)
ACC5738 怎样向ACC （意外赔偿局）申请理赔 – 基督城地震，2011年2月 (PDF 470K)
ACC5739 致命伤后ACC的帮助 – 基督城地震，2011年2月 (PDF 495K)
In your language: 日本語 (Japanese)
ACC5736 ニュージーランド滞在中に怪我をした場合に助成を求める – ２０１１年２月クライストチャーチ地震 (PDF 659K)
ACC5737 ＡＣＣ傷害補償について – ２０１１年、２月のクライストチャーチの地震おいて、 (PDF 681K)
ACC5738 AＣＣ傷害補償請求先 – ２０１１年２月のクライストチャーチ地震における (PDF 495K)
ACC5739 事故死に続くACCからの援助 – ２０１１年２月クライストチャーチ地震 (PDF 554K)
In your language: Filipino (Philippines)
ACC5737 ACC cover para sa mga pinsala – Christchurch lindol, Pebrero 2011 (PDF 542K)
ACC5738 Paano gumawa ng isang claim sa ACC – Christchurch lindol, Pebrero 2011 (PDF 411K)
ACC5739 ACC tulong ng isang sumusunod na nakamamatay na pinsala – Christchurch lindol, Pebrero 2011 (PDF 461K)
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Last updated: 14 June 2011