New free advocacy service to help ACC clients
ACC has signed a contract with Linkage Trust to provide a community advocacy service to ACC clients from 1 November 2010.
The free service will help clients quickly resolve issues they have with ACC through high quality independent client advocacy. It will be available throughout the country, using the following 0800 phone number:
- Linkage Trust – 0800 123 4ACC (0800 123 4222).
The new services will:
- provide accurate information, advice and support to help clients resolve issues with ACC or accredited employers
- provide assistance to clients to access statutory entitlements to treatment, rehabilitation and compensation
- ensure that clients who use the service are aware of their rights as set out in the ACC Code of Claimants’ Rights.
This new service is part of ACC’s drive to resolve issues quickly and the availability of free independent advocacy for clients will help achieve this.
The service is modelled on a Council of Trade Unions’ Workplace Injury Advocacy Service (WIAS) that has proven successful in resolving client issues at an early stage.
About Linkage Trust
Linkage Trust is based in Hamilton and has a long history in providing Service Navigation which has an advocacy component in the Waikato region. Linkage also operates the regional Webhealth health and social service directory websites that provide an excellent resource for clients to access appropriate services for their needs.
Linkage Trust advocacy service freephone – 0800 123 4 ACC (0800 123 4222).
Last updated: 22 July 2011