How do I make a claim?

Dental injury

ACC may be able to help towards your treatment costs if you have a dental injury caused by an accident, a sporting injury, or as a result of dental treatment.

What help can I get?

In most cases, the dentist will treat you and ACC will pay part of the cost. If your injury is more serious, we may be able to help in other ways, for instance, if you need time off work.

Many preventable dental injuries happen on the sports field. A well-fitted mouthguard is a sporting essential. See ACC Sportsmart protective equipment and our sports injury prevention section for more information, or ask your dentist about this.

What do I need to do?

  1. If you suffer a dental injury, see your dentist about the injury as soon as possible. Make sure that your treatment is carried out by a registered dentist. Treatment carried out by a dental technician is not covered by ACC.
  2. Your dentist will help you complete an ACC claim form, which they’ll send to us. In most cases the dentist will treat you on the first visit and charge you part of their normal fee. We’ll pay the rest of the cost.
  3. If you need further treatment, you may need to revisit your dentist or see a specialist. If you are likely to need treatment from a specialist we must approve this treatment as necessary and appropriate first. Your dentist will discuss your treatment with you and can show you the ACC Schedule of Dental Treatment Costs Contributions. You need to ensure you are fully informed of what your financial responsibility is before undergoing any treatment.
  4. If you need to take time off work because of your injury, discuss this with your doctor or nurse practitioner. They’ll complete a medical certificate for you, if they confirm that you do need time off work.


  • It is important to claim for children with dental injuries, as they may need further treatment in later years
  • Please keep your copy of forms or any letters we send you – you may need them again later
  • Your actual entitlement depends on your individual circumstances. Contact ACC Claims to confirm if you are eligible, or to identify other ways in which we can help.

What information does ACC need from me?

Injury in New Zealand tells you about the information we need for all claims.

Your dentist will need to complete an ACC42 Dental Injury Claim form. This form has more specific details about your dental injury.

How does ACC decide if I am covered?

See Injury in New Zealand for some of the standard questions ACC considers when assessing cover.

ACC may cover dental injuries caused:

  • by an accident
  • by a sporting injury
  • as a result of medical or dental treatment.

ACC doesn’t cover dental claims if the:

  • damage to your teeth or dentures is due to normal wear and tear
  • treatment was carried out by a dental technician
  • damage occurred to your dentures when you were not wearing them.

The amount that ACC can contribute depends on the type of injury and the condition of your mouth, dentures and teeth before the injury happens.

See Dental treatment for more information.

How long might ACC take to decide?

The registration centre assesses the majority of claims within 21 days of being lodged. In many cases we’ll decide much sooner than this.

Normally your dentist will perform the treatment and invoice ACC directly. Apart from completing a form, being treated for your accident and then paying your part of the treatment, you usually have no direct contact with us.

Decisions for more complicated cases

ACC needs to establish if the treatment needed is related to the accident.

We’ll not fund treatment to teeth that were decayed prior to the accident and the need for treatment is to resolve non-accident related conditions.

If the case is not straightforward, our decision may be delayed. If that happens in your case, we’ll extend the timeframe for making a decision, up to a maximum of four months from the date the claim was lodged. You’ll be told about the extension as soon as possible.

We’ll contact you either by phone or in writing in the following circumstances:

  • there is a delay in being able to assess the case as accident related
  • we must reduce the amount we’ll contribute to your treatment because of a prior non-accident related fillings or crowns
  • we are declining entitlement. We’ll explain why.

We may refer your case to a dental advisor to give a clinical opinion on whether the need for a particular treatment is accident related.

If your claim needs to be reviewed by a dental advisor

ACC may ask a dental advisor to review your claim before we can determine if it is covered and how much we may contribute, if:

  • we need to determine if the treatment is accident related
  • there was a dental problem before the injury
  • you had crowns or restorations before the injury
  • the injury occurred over a year before the claim was made
  • it is a serious and complex injury claim (usually where the whole mouth is damaged)
  • it is a temporo-mandibular (jaw) joint injury
  • orthodontic treatment is requested.

What happens next?

We’ll contact you by phone or letter to let you know if your claim is accepted for cover. If your claim is declined, we’ll tell you why.

In some cases, we may need to give you prior approval before we can help with the cost of your treatment. Your dentist can advise you if your treatment requires prior approval from us. See Dental treatment for more information on which treatments require prior approval.

If your dentist has asked us for prior approval, we’ll write to you and the dentist and advise what costs we’ll pay.

If you are unhappy with the decision on your claim, you can make a complaint or ask for a review. See What if I have problems with a claim?

Related legislation

Injury Prevention, Rehabilitation, and Compensation (Liability to Pay or Contribute to Cost of Treatment) Regulations 2003

Updated: 1 April 2015

Reviewed: 26 March 2015