How do I make a claim?

Sensitive claims

ACC is the government organisation that can help people with a physical and/or mental injury suffered as a result of sexual abuse or sexual assault.

Information for people who have suffered sexual abuse or sexual assault

How to request help, what help ACC can and can’t provide, and what happens after you have asked for help. If you want to talk to ACC’s sensitive claims team directly and in confidence, call free on 0800 735 566 or email

How GPs and counsellors can request help for a client

Only general practitioners (GPs) and ACC-registered counsellors can lodge sensitive claims to ACC. How providers can lodge a claim.

For providers helping clients with a sensitive claim

How ACC-registered providers and ACC can work together, to help people with a sensitive claim. Contains process, forms, sensitive claim specific news and updates.

Registered counsellors

Use this section to find your nearest registered counsellor.

Last updated: 9 December 2013

Last reviewed: 21 May 2014