This section is about taking the first steps to get help when you’ve been injured, what to expect when you make a claim and how cover is decided.
Once ACC has accepted your claim, we will discuss with you what help you need to get you back on track. ACC will assess your situation and may be able to help with:
Everyone in New Zealand has 24-hour, seven-day-a-week, no-fault injury cover through ACC. Find out what is and isn't covered, and what happens if you injure yourself while travelling overseas or visiting New Zealand.
ACC aims to provide a high standard of customer service at all times. If you’re unhappy about how you have been dealt with, or a decision that has been made, please let us know.