What support can I get?

Treatment costs

Most of the costs associated with treating your injury will be covered by ACC, but you may be asked to pay a surcharge. ACC is unable to reimburse you for any surcharges.

What help can I get?

The treatments and services we can assist with include:

  • Acupuncturist
  • Audiologist (hearing)
  • Chiropractor
  • Medical doctor
  • Hand therapist
  • Hospital treatment and surgery, eg MRI scans, X-rays
  • Nurse
  • Osteopath
  • Physiotherapist
  • Podiatrist
  • Specialists – initial consultation and follow-up.

What do I need to do to get help?

If you are not yet covered by ACC for your injury, see How do I make a claim? for details on what to do.

If you have an accepted claim and you need treatment, talk to your health professional first. They’ll work out what treatment you need and, if necessary, apply to ACC for help meeting the costs. (You may be required to complete another form.)


  • some circumstances you may require additional treatment for your injury after your initial entitlement ends. Refer to “Pre approved entitlements”

Treatment costs

Most of the costs associated with treating your injury will be covered by ACC, but you may be asked to pay a surcharge. ACC is unable to reimburse you for any surcharges.

There are two main methods of payment for treatment:

  • ACC pays direct to the provider
  • You pay the provider and claim the cost back from ACC. Fill in form
    ACC001 Request for assistance.
  • should discuss which option is most appropriate with your treating provider.


Pre-approved entitlements

ACC must give approval before you have:

  • elective surgery - this applies particularly if you decide to have private surgery, even if you have private medical insurance. See Surgery
  • allied treatment extensions, including physiotherapy, osteopathy, acupuncture, podiatry, chiropractic and hand therapy
  • medical treatment extensions, including interventional pain management procedures, guided injections
  • some dental treatment, see Dental treatment
  • some travel and accommodation costs, see Travel and accommodation for treatment.

Your treating provider will be able to tell you when you need prior approval and the process. If you have any questions you can contact the Inquiry Service Centre on 0800101996 or email ACC Claims.

Note: If you receive treatment prior to receiving an answer from ACC, you need to discuss with your treating provider who will pay if ACC declines the request.

What happens next?

If prior approval is needed, your treatment provider will make the application on your behalf. If the application is accepted, we will write to you both to let you know.

If your application is declined, we will contact you to explain why. (This may be in a letter or by phone.)

Note:
If you are unhappy with ACC’s decision, you can ask for a review. See What if I have problems with a claim?

Related legislation

Accident Compensation Act 2001:

Last updated: 15 May 2014

Last reviewed: 26 June 2014