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Terms of Use

The Conditions of Use section explains the conditions relating to the use of the website and forms, which are owned and operated by Accident Compensation Corporation (ACC).

Registration

If you want to use any of ACC's services or forms you’ll need to complete the registration process for obtaining a username and password, which may be governed by the RealMe login service (external link).

RealMe provides ACC with security over access to our sites and authenticates who you are.

Your security responsibilities

As a 'registered user' (whether as an individual, agent, customer administrator, account administrator or financial agent for an organisation), you are responsible for keeping your:

  • ACC and/or RealMe username and password confidential
    Important notes:
    • any actions on our sites from your username and password will be considered by ACC to have been made by you
    • never disclose your password or 'secret question answer' to anyone else, including ACC staff
    • if you think someone has gained knowledge of your username or password or 'secret question answer', you must immediately:
    • change your password
    • change your secret question
    • call ACC help line on 0800 222 776 (business customers) or in case of RealMe login contact the RealMe Helpdesk on 0800 664 774
    • registration details up to date
    • account active.

    As a 'registered user' (whether as an individual, agent, customer administrator, account administrator or financial agent for an organisation), ACC will collect internet data for website statistics use. As a registered user, your name and provider ID will be captured. Any data collected will be stored, used and disposed of in accordance with the Privacy Act 1993. If you are using our site as a registered user, whether you are an individual, Agent Portfolio Manager, Advisor Portfolio Manager, Agent / Advisor User Administrator or Agent / Advisor on behalf of another person, eg your employer, or as a tax agent or nominated person, then every time you use an online service you are saying that you are authorised to do so by the person for whom you are using the services, ie your employer, and that the other person, ie your employer, has authority to act on behalf of the levy payer.

    If you have been given the ability to create sub-accounts, you agree to maintain these accounts to ensure that only authorised persons have access to the online services.

    If you are an administrator for an organisation, you are able to set up other accounts for other users attached to that organisation, to use our services. Any users you create will need to access services using their own RealMe login before they can activate their user account with us.

    Responsibilities of organisations

    If an organisation uses ACC’s services and/or forms through an agent, customer administrator, account administrator or financial agent, the user organisation represents to ACC that:

    • the person through whom the organisation accesses the services has the authority to act on behalf of the organisation in relation to the online services
    • the organisation accepts responsibility for any actions undertaken via the ACC website by the Agent Portfolio Manager, Advisor Portfolio Manager, Agent / Advisor User Administrator or an Agent / Advisor
    • the organisation has the written authority to act on behalf of any levy payer they have linked to their portfolio.

    It’s the responsibility of the organisation to ensure that all administrators or users have been given the correct access and that access is immediately revoked for any staff that leave the organisation.

    Registration of organisations

    An organisation can register for ACC’s services online. If an organisation does register, one or more individuals, who have the authority to represent the organisation, eg a director, must register as a Customer Administrator.

    The registered Customer Administrator for an organisation will be responsible for the actions of other members of the organisation when they are using ACC’s services online.

    Definitions

    Customer Administrator:
    • must be New Zealand Institute of Chartered Accountants (NZICA) or Tax Agents’ Institute of New Zealand (TINZ) member; NZICA members can link clients to the organisation
    • TINZ members can request clients be linked to the organisation
    • can create and manage portfolios
    • can link clients to 'my' portfolio
    • can de-link clients from the organisation.

    NOTE: ‘Link client’ requests must be sent to ACC for processing.

    Manage Account Access Online

    The Manage Account Access service can be used by an organisation to create and manage access to the organisation's online account.

    There are levels of access, which can be created using Manage Account Access. These levels of access are:

    • the account administrator who can set up and maintain customer administrators, account administrators, financial agents and agents
    • an agent who has read-only access to clients (as determined by the respective account administrator)

    Account administrators are able to use the Manage Account Access service to create customer administrators, account administrators, financial agents and agents, assign services and change user roles.

    Online forms

    This website contains a number of online forms that can be used to send information to ACC.

    When completing an online form you must:

    • fill in all required information
    • ensure that the information you supply is true and correct
    • confirm that the information you are sending is true and correct before sending the form to us.

    By submitting any online form, you are considered to have read and accepted ACC's privacy policy for this website.

    Any information you have provided will be sent to ACC and we may use it to update your records, and in relation to your levy or claim.

    Online calculators

    Your actual levy is calculated based on the liable earnings information you provide to Inland Revenue. If the information entered into our online calculators differs from that, then your levy will also differ. Please note that calculations made using our online calculators are neither quotes nor estimates, and that the final invoice(s) you receive from ACC overrule any estimate calculations run via this tool.

    The GST rate applicable is determined by the date of the original invoice, which will be set at 15% from 1 October 2010, and may differ from the rate illustrated.

    While all due care and attention has been taken in specifying rates and prices used in the calculators, no liability is accepted for any inaccuracy, loss or damage suffered by any party resulting from the use of, or action taken as a result of, the contents of the calculators.

    Viewing your cover or claim information online

    Registered users of this website may view some cover or claim information online. Such information will be as current as it is practicable.

    Every effort has been made to ensure that the information is accurate. However, users of this website are advised that ACC doesn’t accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken, or reliance placed, as a result of reading any part, or all, of the information in this website or for any error, inadequacy, deficiency, flaw in or omission from the information provided in this website.

    If a user considers that any information about their cover or claim is incorrect or incomplete, please contact ACC and, if appropriate, ACC will correct the information.

    Email and mobile phone message alerts

    Registered users of this website may subscribe to receive mobile phone text and/or email alerts, eg reminders to pay levies, submit medical certificates, etc.

    By subscribing to this service you agree that ACC doesn’t accept any responsibility or liability whatsoever, whether in contract, tort, equity or otherwise, for any action taken, or reliance placed, as a result of receiving or not receiving any such text or email alert or for any information in any such text or email alert or for any error, inadequacy, deficiency, flaw in or omission from the information provided in any text or email alert.

    Services support

    ACC provides support to:

    • users of ACC's services
    • help resolve any incidents or problems arising from the use of services online.

    Support is available during usual business hours. All reasonable measures have been taken to ensure that the information provided by the support is accurate. However, we assume no legal liability or responsibility for the services provided by support. We may discontinue support for services at any time.

    Responsibility for security and damage

    You are responsible for any damage that you cause to this website or to any electronic facility or data of ACC. You should be aware that it is unlawful to intentionally cause damage to this website or to any electronic facility or data of ACC through the knowing transmission of any program, information or code.

    We provide security to protect our website and online services. You are responsible for ensuring that your own computer is secure, including taking all reasonable steps to:

    • prevent someone misusing or getting unauthorised access to your computer system or to our services online
    • ensure your computer system and data are free of computer viruses and all other forms of corruption.

    All data or information transmitted to us through your use of services online becomes the property of ACC and may be relied upon by us in our dealings with you.

    ACC will not be responsible in any manner for direct, indirect, special or consequential loss caused in any way as a result of the use of online services, or this website.

    Changes to the website

    ACC may change, suspend or discontinue any aspect of this website at any time, including any service or content offered by this website.

    Suspension of access

    ACC may, at its discretion, suspend or restrict your access to this website or any part of it for any reason, including a breach of these conditions.

    Governing law

    This website is governed by New Zealand law, and the Courts of New Zealand who have exclusive jurisdiction.

    Updated: 12 May 2015

    Reviewed: 10 May 2015