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I'm injured Kua whara ahau

What to do if you're injured Injuries we cover

What we cover What we don’t cover Treatment we can help pay for If you're injured overseas If you're injured visiting New Zealand

Supporting your recovery

Returning to work Getting aids and equipment Help at home Transport and getting around Childcare and education support Travelling for treatment Counselling and therapy Our new way of supporting you when you’re injured

Types of financial support

Getting paid if you can't work Keep getting payments if you move overseas Financial support if you have a permanent injury Financial support if someone has died

Getting help with your claim

Sort out a problem with your claim How we make cover decisions How we assess claims Explaining your claim information Giving someone authority to act on your behalf Giving support as an advocate Get independent support

Preventing injury Te kaupare wharanga

In your community On the road Sexual violence Sport and recreation Trips and falls Traumatic brain injuries Making treatment safer

About us Ā mātou mahi

Who we are

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How levies work

What your levies pay for Paying levies if you own or drive a vehicle The levy setting process

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How we collect and use your information

How we use claim information How we use information to match you to the right support

Statistics on our claims Customer Advisory Panels

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If you've received an invoice from us

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Paying levies

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Managing levies

Manage your business account online Account access for agents and advisors Giving someone access to your levy account Sort out a problem with your levies

Choosing the best cover option

Types of cover for self-employed Standard cover for employers Joining the Accredited Employers Programme (AEP) Find a workplace safety auditor

How your claims history affects your levies Managing employee injuries

What to do when an employee is injured Income for your employee if they can't work Working with us to get your employee back to work

Workplace health and safety

Keeping you healthy and safe at work Workplace injury prevention grants Workplace injury prevention subsidies Helping to buy aid equipment for your workplace Helping to pay for workplace safety training Tools for staying healthy and safe at work Helping to buy crush protection devices for quad bikes at work Helping to access health and safety advisory services

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Health and service providers Ngā kaituku hauora me ngā kaituku ratonga

How to provide your services

Register with us as a health provider Working under a contract Providing therapy for sensitive claims Contact our provider relationship team Understanding your responsibilities

Getting set up online Lodging claims

Who can lodge claims for different injuries Lodging a claim for a patient Using the right Read code Sending patient notes Updating or changing a claim Getting a decision on your patient's claim Using SNOMED Clinical Terms

Treatment and recovery

Getting prior approval for further treatment for allied health providers Referring a patient for rehabilitation Issuing medical certificates and return to work Work type detail sheets How we support clients throughout their recovery

Invoicing us

Paying for patient treatment How to invoice us Sort out a problem with a payment

Supporting safer treatment Reporting health and safety incidents Provider updates

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Customer Advisory Panels

Customer Advisory Panels give us insights about our services and policies. These complement our research, analytics, staff feedback, and customer co-design.

Serious Injury, Sexual Violence, Older Persons Panels Scheme Customer Advisory Panel Māori Customer Advisory Panel

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