The Scheme Customer Advisory Panel is a joint stakeholder reference group of ACC and the Ministry of Business, Innovation and Employment (MBIE). The Panel contributes to the continuous improvement of the design of the Accident Compensation Scheme.
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About the Scheme Customer Advisory Panel
The Scheme Customer Advisory Panel was established on 1 July 2018 to contribute to the continuous improvement of the design of the Accident Compensation Scheme (the Scheme).
It provides input into policy development of the Scheme, by identifying scheme-related issues and opportunities. It also reflects ACC's and MBIE's responsibilities for developing policy advice on Scheme settings.
Philip Aldridge (Chair)
Philip Aldridge is the Executive Director of the Health and Safety Association of NZ (HASANZ). HASANZ is the umbrella organisation that represents 11 workplace health and safety professions in New Zealand.
Philip has a broad background in both the public and private sectors with extensive leadership experience across a range of membership, government, industry training and commercial organisations. While Chief Executive of InfraTrain New Zealand he chaired the Built Environment Training Alliance (BETA) and was closely involved in building capability in the high-risk infrastructure construction industry for the Christchurch rebuild.
This spurred his active interest in promoting workplace health and safety. He's also a trustee of the Asthma Foundation Board.
Martine Abel-Williamson QSM has been an advocate, lecturer, policy advisor, and service coordinator for New Zealand’s disability sector for 22 years and has held governance roles on a range of national and international bodies supporting vision impaired persons.
From 2007 until 2018 she worked in various roles for Manukau City Council and Auckland Council, including as Policy Advisor Disability and Strategic Advisor Disability. She's currently Treasurer at the global level of the World Blind Union and Vice-President of Blind Citizens New Zealand. She's the Regional UN Advocacy Network Coordinator of World Blind Union Asia-Pacific (WBUAP), having previously held positions with WBUAP such as Vice-President and Women’s Committee Chair.
In these roles, she's travelled the world to assist building international capacity in disability services in developing countries, as well as liaising in areas of systemic advocacy - specialising in access to the environment and transport. She also chairs Auckland Disability Law, the only disability-specific community law centre in New Zealand.
Tom Barraclough is the Director of Infinite Mystery Ltd, which assists clients throughout ACC’s dispute resolution process and performs policy advocacy on behalf of ACC clients.
Through this role, and as a Law Clerk and Legal Researcher with Warren Forster Barrister/ Forster and Associates Ltd, Tom has experience with ACC policy, law and practice, as well as the wider legal and political processes associated with the dispute resolution process. This includes experience gained through conciliations, hearings, and appeals in the District Court, Accident Compensation Appeal Authority, Human Rights Review Tribunal, the High Court, and the Court of Appeal.
Tom also contributed to the examination of the New Zealand Government in Geneva, Switzerland in relation to its compliance with the Convention on the Rights of Persons with Disabilities.
Tom has co-authored journal articles, reports, submissions and briefings on access to justice, the ACC system and regulatory change proposals, and has extensive experience drafting legal submissions and letters of instruction for medical experts for all stages of the ACC dispute process. Tom was also a participant in the working groups (Advocacy Services and Medical Issues) that fed into the Miriam Dean Review.
Tom has been involved in conferences on law and society issues touching on ACC, including at conferences of specialist ACC advocates and representatives, and conferences on Disability Issues and the Convention on the Rights of Persons with Disabilities.
In the course of this work, Tom has developed and maintained networks with policy officials, journalists, people with injuries covered by ACC, lawyers, legal researchers, advocates and advocacy groups.
Lesley Clarke is the Chief Executive Officer of the New Zealand Medical Association, the professional association for New Zealand doctors, with 5,500 members across all medical disciplines.
Lesley has held a wide range of management and leadership roles across the health sector, including as the Executive General Manager of Medibank Health Solutions New Zealand Limited, the Chief Executive Officer of the Researched Medicines Industry Association, and Executive Director of the New Zealand Private Hospitals Association.
Lesley also previously worked for ACC, where she helped lead the development and implementation of significant organisational and delivery change, including the introduction of case management and the beginning of direct contracting with health providers.
Lesley was a member of the ACC Elective Services Review and the Medical Issues Working Group, providing input as a treatment provider representative yet also considering the perspective and needs of injured people, those that support them, and ACC’s other customers. Lesley also participates in the development of new models of care and service delivery with a particular focus on workforce, regulations, funding, system, and structural enablers. In addition to her direct membership network, Lesley works closely with other professional associations, regulatory authorities, government agencies, District Health Boards, and NGOs.
Jean-Pierre de Raad
Jean-Pierre is a partner at Sense Partners Ltd, a boutique economic consultancy firm.
He has a long-held interest and experience in accident compensation scheme development. He has policy advice, policy management, and consulting experience in health, ACC, and other public policy areas. Jean-Pierre’s experience includes, in 2004, a time as the national manager of policy at ACC.
Past projects have included evaluations of the effectiveness of different ACC provider contracts and rehabilitation initiatives, analyses of health service provider markets, and the impacts of economic trends and changing technologies on the scheme.
He is also familiar with ACC from a business customer perspective as a previous employer and from starting up a new business.
Sue Gasquoine worked for 25 years in the tertiary education sector as a nurse academic and the head of the department responsible for undergraduate nursing programmes. Research foci included inter-professional collaboration, developing online professionalism and families supporting stroke survivors.
Sue joined the New Zealand Nurses Organisation (NZNO) as the Nursing Policy Advisor/Researcher in 2017. Sue’s research is focused on nursing workforce issues, bringing a nursing perspective to policy analysis, and advising the Nursing Education and Research Foundation (NERF) Board on the significant scholarships and grants available to NZNO members.
The role also includes responsibility for the publications portfolio of the organisation and is key to the organisation’s communication strategy. The responsibilities of the role enable engagement across the breadth of the health sector. It presents opportunities for a ‘helicopter’ view of a complex and challenging sector in which nurses working to the extent of their scope can make a significant difference to patient and whānau safety, their experiences of quality in our health system, and support development of health literacy enabling effective decision-making.
Nicola Kayes is an Associate Professor of Rehabilitation and Director of the Centre for Person Centred Research at Auckland University of Technology.
Her specialist research expertise draws insights from the intersection between health psychology and rehabilitation, exploring how people think, feel and behave in the context of injury and illness to both optimise the effectiveness of existing interventions, and inform the development of new rehabilitation interventions. More broadly this includes an interest in health service delivery and the organisational structures, cultures, policies and practices that can make possible or constrain ways of working and, therefore, impact on our ability to deliver the best outcomes.
Nicola is a highly-respected researcher within the rehabilitation field in New Zealand and internationally, and is currently the President of the New Zealand Rehabilitation Association.
Nicola has a long-standing history of working with ACC across a number of business areas including carrying out research on behalf of and in collaboration with ACC, delivering education to ACC case managers and suppliers, and providing consultancy to serious injury and rehabilitation advisory teams.
Stuart has been a Career Practitioner and Vocational Rehabilitation Consultant since 1993. He established the first major private sector Vocational Rehabilitation Company in New Zealand (Stu Macann & Associates Ltd) contracted to ACC. That business remained the largest private sector Vocational Rehabilitation provider to ACC for many years with offices in Wellington, Lower Hutt, Kapiti, Palmerston North, Tauranga, Hamilton, Christchurch and Nelson. Stuart was the first provider of Vocational Independence Occupational Assessment services to ACC when that product was introduced in the late 1990s.
Stuart holds a Diploma in Psychology and he has 25 years’ experience in corporate IT, 18 of those years in management roles. He also had roles as a computer project manager, systems engineer, systems analyst and computer programmer for many years. This included 15 years with IBM, 3 years as a project manager in London and The Netherlands and 7 years with Air New Zealand.
More recently Stuart has been providing alternative vocational assessment services and computer testing reports to advocates and lawyers in the ACC jurisdiction where they wish to challenge a vocational independence decision made by ACC. For the last year Stuart has also been working as an advocate for ACC clients.
Terms of reference (TOR)
The Panel's TOR defines its purpose, governance, roles and responsibilities.