Serious Injury, Sexual Violence, Older Persons Panels

The Serious Injury, Sexual Violence and Older Persons Customer Advisory Panels exist to make sure we listen to the voices and stories of our customers. We improve our services and policies by combining these voices with insights from research and analytics, staff feedback, and person-centred design.


On this page

    About the Serious Injury, Sexual Violence and Older Persons Panels

    These Panels exist to make sure we listen to the voices and stories of our customers. It includes members who are ACC clients who are seriously injured, survivors of sexual violence and older persons.

    In addition, we have members who represent providers and support organisations from across these sectors.

    We use the insights we get from member networks across New Zealand to make informed decisions about our services.

    The Panels are part of our customer insights and experience system. It aims to:

    • identify issues and barriers to provide better outcomes for our clients
    • evaluate service solutions
    • help us to design new products and services that meet customers' needs and expectations
    • help with the selection of customers who can help us to design better services and outcomes for our customers, businesses and providers.

    Panel members

    Sexual Violence Panel members

    Panel member Affiliation
    Debbi Tohill Rape Prevention Education
    Jenny Manuera-Jones New Zealand Association of Counsellors
    Kate Taylor MEDSAC (Medical Sexual Assault Clinicians)
    Maggy Tai-Rakena START
    Michael Holloway Male Survivors Aotearoa
    Michelle Clayton Family Action
    Victoria Smith NZ Association of Psychotherapists

    Serious Injury Panel members

    Panel member Affiliation
    Anaru Fraser Ngāmuka Puna Trust
    Brendan Tourelle Spinal Support NZ
    Denise Astill Foetal Anti-Convulsant Syndrome NZ
    Desiree Cornelissen Brain Injury Association Hawkes Bay
    Hans Wouters New Zealand Spinal Trust
    Jenn Hooper AIM (Action to Improve Maternity)
    Luke Alderton Independent
    Peter Campbell Independent
    Phil Wells Independent
    Sean Gray New Zealand Artificial Limb Service
    Tony Young ABI Rehabilitation Services

    Older Persons Panel members

    Panel member Affiliation
    Colin McGregor Independent
    Fiona Alpass Professor of Psychology, Massey University
    James Liang Office for Seniors, Ministry of Development
    Jo Millar Grey Power
    Judith Davey Researcher Massey University
    Rangimahora Reddy Rauwaawa Kaumatua Trust
    Ruth Busch Researcher and advocate

     Terms of reference

    The overall Customer Advisory Programme has a Terms of Reference that defines the purpose, governance, roles and responsibilities of the Customer Advisory Panels. These Terms of Reference are currently under review by ACC and current panel members from each panel; we hope to provide new Terms of Reference for each panel in the coming months.  

    Terms of Reference for the Serious Injuries and Older People's Panel (under review).

    Terms of Reference for the Sexual Violence Customer Advisory Panel

    Contact us

    If you have questions or feedback about the Serious Injury, Sexual Violence and Older Persons Customer Advisory Panels, email us:


    Last published: 17 May 2022