Our contact centres will be closed on 25 and 26 December 2018, and 1 and 2 January 2019.
See what our hours are over the holiday period on our contact us page.

Serious Injury, Sexual Violence, Older Persons Panels

The Serious Injury, Sexual Violence and Older Persons Customer Advisory Panels exist to make sure we listen to the voices and stories of our customers. We improve our services and policies by combining these voices with insights from research and analytics, staff feedback, and person cetred design.


On this page

    About the Serious Injury, Sexual Violence and Older Persons Panels

    These Panels exist to make sure we listen to the voices and stories of our customers. It includes members who are ACC clients who are seriously injured, survivors of sexual violence and older persons.

    In addition, we have members who represent providers and support organisations from across these sectors.

    We use the insights we get from member networks across New Zealand to make informed decisions about our services.

    The Panels are part of our customer insights and experience system. It aims to:

    • identify issues and barriers to provide better outcomes for our clients
    • evaluate service solutions
    • help us to design new products and services that meet customers' needs and expectations
    • help with the selection of customers who can help us to design better services and outcomes for our customers, businesses and providers.

    Panel members

    Sexual Violence Panel members

    Panel member Organisation
    Debbi Tohill Rape Prevention Education
    Jenny Manuera-Jones New Zealand Association of Counsellors
    Kate Taylor MEDSAC (Medical Sexual Assault Clinicians)
    Kathryn McPhillips Wellington Sexual Abuse HELP
    Ken Clearwater Male Survivors Aotearoa
    Louise Nicholas Independent Survivor Advocate
    Lyn White Well Stop
    Maggy Tai-Rakena START
    Michelle Clayton Family Action
    Victoria Smith NZ Association of Psychotherapists

    Serious Injury Panel members

    Panel member Organisation
    Anaru Fraser Hui E!
    Brendan Tourelle TASC (The Association for Spinal Concerns)
    Dairne Withers Brain Injury Association Hawkes Bay
    Hans Wouters New Zealand Spinal Trust
    Im Soo Kim Asian Family Services
    Jenn Hooper AIM (Action to Improve Maternity)
    Noelette Matthews ABI Rehabilitation Services
    Peter Campbell Parent to Parent NZ
    Phil Wells North Taranaki CCS Disability Action
    Sean Gray New Zealand Artificial Limb Service

    Older Persons Panel members

    Panel member Organisation
    Colin McGregor Adult Community Education (ACE) Aotearoa
    Eleanor Bodger Eldernet
    Fiona Alpass Professor of Psychology, Massey University
    Jo Millar Grey Power
    Joseph Jang Age Concern
    Rangimahora Reddy Rauwaawa Kaumatua Trust
    Ruth Busch Researcher and Advocate
    Sonja Karon Auckland District Health Board
    James Liang Ministry of Social Development

    Terms of reference (TOR)

    Each Panel has its own terms of reference. The TOR define the purpose, governance, roles and responsibilities of each Panel.

    Terms of Reference for the Sexual Violence Panel

    Terms of Reference for the Serious Injury Panel

    Terms of Reference for the Older Persons Panel

    Contact us

    If you have questions or feedback about the Serious Injury, Sexual Violence and Older Persons Customer Advisory Panels, email us:

    Want to receive our newsletter?

    We publish a quarterly newsletter. Let us know if you'd like to be on the mailing list.

    Email CustomerAdvisoryProgramme@acc.co.nz 


    Last published: 12 December 2018