Serious Injury, Sexual Violence, Older Persons Panels
The Serious Injury, Sexual Violence and Older Persons Customer Advisory Panels exist to make sure we listen to the voices and stories of our customers. We improve our services and policies by combining these voices with insights from research and analytics, staff feedback, and person-centred design.
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About the Serious Injury, Sexual Violence and Older Persons Panels
These Panels exist to make sure we listen to the voices and stories of our customers. It includes members who are ACC clients who are seriously injured, survivors of sexual violence and older persons.
In addition, we have members who represent providers and support organisations from across these sectors.
We use the insights we get from member networks across New Zealand to make informed decisions about our services.
The Panels are part of our customer insights and experience system. It aims to:
identify issues and barriers to provide better outcomes for our clients
evaluate service solutions
help us to design new products and services that meet customers' needs and expectations
help with the selection of customers who can help us to design better services and outcomes for our customers, businesses and providers.
Sexual Violence Panel members
Rape Prevention Education
New Zealand Association of Counsellors
MEDSAC (Medical Sexual Assault Clinicians)
Wellington Sexual Abuse HELP
Male Survivors Aotearoa
Independent Survivor Advocate
NZ Association of Psychotherapists
Serious Injury Panel members
TASC (The Association for Spinal Concerns)
Brain Injury Association Hawkes Bay
New Zealand Spinal Trust
Im Soo Kim
Asian Family Services
AIM (Action to Improve Maternity)
ABI Rehabilitation Services
Parent to Parent NZ
North Taranaki CCS Disability Action
New Zealand Artificial Limb Service
Older Persons Panel members
Adult Community Education (ACE) Aotearoa
Professor of Psychology, Massey University
Rauwaawa Kaumatua Trust
Researcher and Advocate
Auckland District Health Board
Ministry of Social Development
Terms of reference (TOR)
Each Panel has its own terms of reference. The TOR define the purpose, governance, roles and responsibilities of each Panel.