Serious Injury, Sexual Violence, Older Persons Panels
The Serious Injury, Sexual Violence and Older Persons Customer Advisory Panels exist to make sure we listen to the voices and stories of our customers. We improve our services and policies by combining these voices with insights from research and analytics, staff feedback, and person-centred design.
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About the Serious Injury, Sexual Violence and Older Persons Panels
These Panels exist to make sure we listen to the voices and stories of our customers. It includes members who are ACC clients who are seriously injured, survivors of sexual violence and older persons.
In addition, we have members who represent providers and support organisations from across these sectors.
We use the insights we get from member networks across New Zealand to make informed decisions about our services.
The Panels are part of our customer insights and experience system. It aims to:
- identify issues and barriers to provide better outcomes for our clients
- evaluate service solutions
- help us to design new products and services that meet customers' needs and expectations
- help with the selection of customers who can help us to design better services and outcomes for our customers, businesses and providers.
Sexual Violence Panel members
|Debbi Tohill||Rape Prevention Education|
|Jenny Manuera-Jones||New Zealand Association of Counsellors|
|Kate Taylor||MEDSAC (Medical Sexual Assault Clinicians)|
|Michael Holloway||Male Survivors Aotearoa|
|Michelle Clayton||Family Action|
|Victoria Smith||NZ Association of Psychotherapists|
Serious Injury Panel members
|Anaru Fraser||Ngāmuka Puna Trust|
|Brendan Tourelle||Spinal Support NZ|
|Denise Astill||Foetal Anti-Convulsant Syndrome NZ|
|Desiree Cornelissen||Brain Injury Association Hawkes Bay|
|Hans Wouters||New Zealand Spinal Trust|
|Jenn Hooper||AIM (Action to Improve Maternity)|
|Sean Gray||New Zealand Artificial Limb Service|
|Tony Young||ABI Rehabilitation Services|
Older Persons Panel members
|Fiona Alpass||Professor of Psychology, Massey University|
|James Liang||Office for Seniors, Ministry of Development|
|Jo Millar||Grey Power|
|Judith Davey||Researcher Massey University|
|Rangimahora Reddy||Rauwaawa Kaumatua Trust|
|Ruth Busch||Researcher and advocate|
Terms of reference
The overall Customer Advisory Programme has a Terms of Reference that defines the purpose, governance, roles and responsibilities of the Customer Advisory Panels. These Terms of Reference are currently under review by ACC and current panel members from each panel; we hope to provide new Terms of Reference for each panel in the coming months.
If you have questions or feedback about the Serious Injury, Sexual Violence and Older Persons Customer Advisory Panels, email us: