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Public sector use of customer data

Released 19/06/18

Many organisations, including us, are recognising how important it is to be talking with New Zealanders about how and why their data is being collected and used.

The government is working on several initiatives to ensure overall transparency and standards for the public sector’s use of customer data.

Social Development Minister, Carmel Sepuloni, recently asked the Social Investment Agency to seek New Zealanders’ views on how best to use peoples’ personal data. This work will result in a policy that guides when, how and why personal data is collected, used and shared for social service delivery.

Investing for social wellbeing – your voice, your data, your say on social wellbeing – media release, Hon Carmel Sepuloni

Collecting data is a normal part of our business

Collecting data is a normal part of our day to day business and enables us to deliver services to you. For example, we need your data so we can pay you quickly if you’ve had an accident or to remind you when it’s time to pay your levy.

Using data to improve our services

We’re also increasingly using our customers’ data to identify where we can refine and improve our services and ultimately provide you with better care should you need it. We’re doing this because New Zealanders have told us they want it to be easier and faster to work with us.

Maintaining strict standards and policies

We’re committed to looking after your data as carefully as if it were our own. We’re constantly working to maintain and improve our systems and processes related to customer data.

We’re guided by all-of-government principles such as the Data Futures Partnership’s work and Statistics New Zealand and the Privacy Commissioner’s ‘Principles for the safe and effective use of data and analytics’.

Data Futures Partnership website

Principles for the safe and effective use of data and analytics

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