Our contact centres will be closed on 25 and 26 December 2018, and 1 and 2 January 2019.
See what our hours are over the holiday period on our contact us page.

Update to Minister on implementing Dean Review recommendations


Released 26/02/18

It is important that ACC clients have access to fair, effective and timely dispute resolution processes. In July 2015, advocacy group Acclaim Otago (Inc) released a report into accident compensation dispute resolution processes. It identified four issues (being heard, access to the law, access to evidence and access to representation) as the “likely causes of current inefficiencies in the dispute resolution system.”

Following the release of Acclaim’s report, the Government commissioned an independent review – undertaken by Miriam Dean QC – to assess the concerns raised. Miriam Dean’s review acknowledged changes made by ACC and FairWay to improve the dispute resolution system, and recommended a number of possible improvements for ACC, FairWay, and MBIE to consider. ACC has committed to implementing those recommendations, and along with MBIE and FairWay, is making good progress.

Following the change of Government last year, new ACC Minister Iain Lees-Galloway received this briefing from MBIE and ACC outlining the progress made in implementing the review’s recommendations.

MBIE: Accident compensation dispute resolution

Back to latest news