ACC is a Crown entity. It's governed by a Board that is responsible to the Minister for ACC. The Chief Executive reports to the Board.
Minister for ACC
Each year the Minister sends us a Letter of Agreement. It's the basis of our business planning process, and sets out the various areas Government would like us to focus on during the coming year eg, injury prevention.
Honourable Michael Woodhouse
Minister of Immigration, Minister for Workplace Relations and Safety, and Minister for ACC.
Scott started his role as Chief Executive of ACC on 1 May 2013. He's a seasoned Chief Executive and insurance professional. He got his global leadership and governance experience through a career working in many countries and cultures.
Before this, he:
was Regional CEO for Willis International Limited (Central and Eastern Europe, the Middle East and Africa)
was Regional CEO for the Royal & Sun Alliance (RSA) Insurance Group (Asia and the Middle East)
held CEO roles for ACE Insurance and CIGNA P&C (South Africa, Japan, Hong Kong, Philippines, Thailand, Indonesia, Australia and New Zealand).
He’s also a board director of:
Chubb Insurance in Australia and New Zealand.
Scott’s driving philosophy is to make sure the organisations he leads always give quality customer service and outcomes.
The Chief Executive leads the Executive. This is made up of senior managers from each of our business groups.
oversees the leadership and management
makes sure we achieve all goals.
Chief Customer Officer
The Chief Customer Officer focuses on:
designing our customer-facing activities
acting as the voice of the customer for our organisation.
Mike joined ACC in 2009. He's passionate about supporting genuine engagement between ACC and its customers and stakeholders, allowing us to achieve positive outcomes for all New Zealanders. As the Chief Customer Officer he's responsible for approximately 150 staff.
Before this, he:
held the role of Head of Client Service Delivery where he was responsible for more than 2000 staff across 25 branches, six short-term claim centres and four service delivery processing centres
was the National Sales Manager at IAG NZ for 10 years with responsibility for claims, sales and support, and partnerships.
Chief Operating Officer
The Chief Operating Officer is in charge of:
customer service channels
enterprise information technology
service delivery to our clients and employees, through our different contact channels
ACC's transformation programme.
Jim joined ACC in August 2014. He's led large customer-driven transformation projects (including ones with significant information technology changes), and has a wealth of experience in managing large teams.
Before this, he:
was Chief Operating Officer for Westpac New Zealand
worked for Telstra, Commonwealth Australia Bank, EDS and the Bank of Queensland, where he was Chief Information Officer and Group Executive, Information Technology and Operations.
Chief Financial Officer
The Chief Financial Officer (CFO) provides financial leadership and supervision across ACC. He's in charge of:
financial and management reporting
Mark joined ACC in April 2012. Mark is a member of both the Institute of Chartered Accountants and the Institute of Directors.
Before this, he was:
CFO of the Postal Services Group at New Zealand Post
Managing Partner of Endeavour Capital, a New Zealand Private Equity firm
Chairman of the New Zealand Venture Capital Association.
Chief Risk and Actuarial Officer
The Chief Risk and Actuarial Officer oversees the Risk Management Office and Assurance Services, and makes sure all our risks are identified and managed.
He advises on operational and financial performance for:
other financial objectives.
Herwig joined ACC in February 2012.
Before this, he was the:
Chief Actuary at Tower Limited
Chief Actuary at Farmers’ Mutual group.
Chief Talent Officer
The Chief Talent Officer is in charge of all staff-related matters.
She combines all areas of talent management, including:
developing and leading the people strategy
health and safety
Sharon joined ACC in June 2017. She's passionate about achieving organisational outcomes through effective engagement and management of people.
Sharon brings strong experience in:
shaping talent strategy
supporting significant organisational change
leading cultural transformation
improving work health and safety performance.
Before this, she held:
the role of Director People and Workforce Strategy at the University of Newcastle from 2013
a number of senior human resources roles across the education, mining and manufacturing sectors in Australia.
Chief Change Integration Officer
The Chief Change Integration Officer is the organisational lead on ensuring that the enterprise wide change agenda is aligned and shaped to enable the organisation to achieve its vision, values and business strategy.
She provides leadership across:
enterprise change plan
Debbie joined ACC in March 1999. She's passionate about customers and the effective leadership of people, change and projects.
Before this, she:
held a range of senior management positions within the Corporation, most recently as Chief Talent Officer
worked in customer-facing operational management roles at Telecom New Zealand.
Acting Chief Governance Officer
The Acting Chief Governance Officer is in charge of:
governance and board relevant functions
stakeholder management and privacy.
Emma joined ACC in 2010. She's dedicated to developing long lasting partnerships for ACC as the key to better outcomes.
Before this, she:
was Head of Injury Prevention Partnerships and Delivery with a focus across violence, community, road, sport and falls
held a number of senior roles at ACC including Strategy Manager – Sexual Violence.