Most of our offices are now open and a Vaccine Pass is not required. Locations remaining closed: Hutt Valley, Porirua, Masterton, Greymouth, Alexandra, Whakatane, Whanganui.

Business customer COVID-19 FAQs

If you're a business customer, you'll find frequently asked questions due to COVID-19 here.

On this page

    My employee is injured while working from home, are they covered?

    If your employee is injured while doing a work-related task at home, it’s considered a work-related injury.

    If your employee tells you that they’ve been injured, find out what you need to do as their employer.

    What to do if an employee is injured

    If you have questions, email our work injury team.


    Am I responsible for the health and safety of employees working from home?

    Yes, employers continue to be responsible for the health and safety of employees even when working from home.

    The WorkSafe website has information and guidance on working from home under the COVID-19 Protection Framework.

    COVID-19 advice and guidance

    You can also find our top tips for anyone working from home over on our Newsroom.

    Five ways to avoid your home office becoming a danger zone

    What do I need to do to ensure health and safety of employees under the COVID-19 Protection Framework?

    Employers need to meet all public health guidelines and any specific public health requirements relevant to their workplace, including all other health and safety obligations under the COVID-19 Protection Framework. has information and guidance for workplaces operating under the COVID-19 Framework

    Workplace operations under the COVID-19 Protection Framework

    WorkSafe also has health and safety information for businesses operating during COVID-19 restrictions.  

    Managing Health and Safety during COVID-19 restrictions 


    Can employers with a reimbursement agreement (ERA) receive reimbursement schedules by email instead of post?

    Yes, we can email reimbursement schedules to you if you can’t access your usual postal mail address. Let us know if you want to get reimbursement schedules by email.


    Is my employee covered for COVID-19 by ACC?

    Cover for the COVID-19 virus may be available if your employee is diagnosed with the virus and they meet the criteria for a work-related gradual process, disease or infection under section 30 of the Accident Compensation Act 2001.  

    We would need information to understand their work tasks and environment and to what extent these could have caused the illness. We would also need to understand how prevalent the disease is in the community and other possible sources for the disease, such as exposure from family or friends.

    If you believe your employee contracted COVID-19 virus at work, please refer to the Ministry of Health's website for guidance.

    Ministry of Health COVID-19 advice and information

    Find more information on the injuries we cover:

    Injuries we cover

    Injuries we don't cover

    Last published: 26 January 2022