Online servicesProvider COVID-19 email updates
Below are the regular provider emails we're sending during the COVID-19 response.
2021 updates
Includes new Ministry of Health guidance on providing Telehealth and face-to-face services.
Includes new Ministry of Health guidance on providing face-to-face services.
Includes Telehealth and face-to-face services guidance.
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2020 updates
Includes an update on our client recovery model and weekly claims data.
Includes healthy relationships campaign launch, updated disc replacement protocol, PO numbers resetting, and more.
Includes weekly claims data.
Includes weekly claims data.
Includes weekly claims data.
Includes updated PPE guidance, the Awhina app, and weekly claims data.
Includes requirements for Urgent Care Clinics, Goodfellow work certification module, and weekly claims data.
Includes weekly claims data.
Includes treatment limits and weekly claims data.
Includes lodging electronic medical certificates at Alert Levels 3 and 4.
Includes clarification of treatment limits, and weekly claims data.
Includes distribution and supply of PPE, Telehealth at Alert Levels 2 to 4, and housing modifications.
Includes Teacher aide and tutor support at Alert Levels 2 to 4, QR code poster requirements, weekly claims data, and a new app to help older New Zealanders.
Includes Telehealth treatment limits and support for Christchurch terror victims.
Includes our new work certification module, and weekly claims data.
Includes new FACS resources, helping us design the future, and weekly claims data.
Includes responding to your feedback, submitting clinical notes electronically, weekly claims data, and an additional update on supporting client recovery.
Includes our new way of supporting client recovery, Community Services Card co-payment, the evolution of GP Connect, and weekly claims data.
Includes sending time-sensitive patient information, and weekly claims data.
Includes PSD’s new leadership structure, ACC’s Health Outcome Framework, and weekly claims data.
Includes safe listing ACC email addresses, and weekly claims data.
Includes ACC's response to climate change, delay in Cost of Treatment Regulations changes, and weekly claims data.
Includes DNA allowance, additional Telehealth information, weekly claims data, and upcoming mental health communications.
Includes Telehealth at Alert Level 1.
Includes ACC’s plans for delivering for providers, and weekly claims data.
Includes elective surgery scheduling, new app from the Ministry of Health, and weekly claims data.
Includes frequency of provider updates and weekly claims data.
Includes using Personal Protective Equipment (PPE) in Alert Level 2, and ACC branches reopening.
Includes weekly claims data, medical certification, and housing modifications under Alert Level 2.
Includes Alert Level 2 information.
Includes the restarting of Vocational Medical Services referrals, and weekly claims data.
Includes Telehealth for non-emergency dental consultations.
Includes ACC-funded TV programme to support over-65s and an update on claims data.
Includes housing modifications at Alert Level 3.
Includes Ministry of Health guidance for Alert Level 3.
Includes Telehealth extension to osteopaths.
Includes vocational medical services, equipment from Accessable, update to DHB PPE contact list.
Includes DHB contacts for PPE distribution.
Includes auditing update, SureMed trial for transfer of medical notes, and DHB PPE distribution.
Includes Telehealth updates for medical case reviews, medical single discipline assessments, and Allied Health.
Includes support for providers and information available through ACC's eBusiness Gateway.
Includes ordering equipment from Accessable.
Includes online payment processing, Telehealth hearing aid fittings, safe use of Zoom.
Includes Telehealth rates for Allied Health providers, extended Telehealth solutions.
Includes Urgent Care Clinic contracts, roles regarded as ACC Essential Services in Alert Level 4, a Telehealth update for Allied Health providers.
Note: Table 1 has been updated. Please refer to our essential services webpage for up-to-date information.
Includes PPE information
Includes Telehealth for community rehabilitation providers.
Includes appropriate use of Telehealth, childcare for essential workers.
Includes PPE, essential services guidance, Telehealth for GPSIs, physiotherapy specialists and mental health providers, Telehealth services reminders.
Includes Vocational Medical Services clinics, further Telehealth extensions, essential considerations in providing Telehealth services.
Includes online payments and continued expansion of Telehealth services.
Includes further expansion of Telehealth services.
Includes expanded Telehealth services, contract volumes, ACC coverage for COVID-19 infections.
Includes PPE supplies, event sponsorship, ACC's business continuity.
Includes Government support for businesses.
Includes Telehealth services for general practice and ordering medical consumables.
Includes planning for yourself and your clients.