Our call centres will be closed 25 to 26 December 2023 and 1 to 2 January 2024. For more details on site and call centre closures over the Kirihimete Christmas period, visit contact us. 

Are you receiving weekly compensation over the holiday period?  View our weekly compensation payments dates.

Provider COVID-19 email updates

Below are the regular provider emails we're sending during the COVID-19 response.

2022 updates

25 July

14 April

Includes information on providing services during Phase 3 of the Omicron response.

7 April

Includes information on providing services during Phase 3 of the Omicron response.

31 March

Includes information on providing services during Phase 3 of the Omicron response.

24 March

Includes information on providing services during Phase 3 of the Omicron response.

17 March

Includes information on providing services during Phase 3 of the Omicron response.

10 March

Includes information on providing services during Phase 3 of the Omicron response.

4 March

Includes information on providing services during Phase 3 of the Omicron response.

Subscribe to our emails

If you'd like to receive these email updates for providers, email us your details.

Email provider.engagement@acc.co.nz

2021 updates

3 December

Includes Ministry of Health guidance on providing services under the COVID-19 Protection Framework. 

 

21 October

Includes new Ministry of Health guidance on providing face-to-face services in Alert Level 3.

21 September

Includes new Ministry of Health guidance on providing Telehealth and face-to-face services.

31 August

Includes new Ministry of Health guidance on providing Telehealth and face-to-face services.

19 August

Includes new Ministry of Health guidance on providing face-to-face services.

17 August

Includes Telehealth and face-to-face services guidance.

Last published: 23 February 2023