Most of our offices are now open and a Vaccine Pass is not required. Locations remaining closed: Hutt Valley, Porirua, Masterton, Greymouth, Alexandra, Whakatane, Whanganui.

What to expect from invoicing in 2020

Released 20/08/2020

From October, we will be sending out annual invoices which would have normally been sent in July.

Our CoverPlus Extra invoices that were normally sent in April, were sent from July.

We decided to delay these invoices for three months to help relieve the immediate financial impact felt by many businesses earlier this year due to COVID-19. However, we also realise that the financial impact may only just be reaching other businesses.

We want to provide our customers with some guidance on what to expect and assure everyone we are here to support them manage their invoice payments.

The timeline and information we’ve set out below is our current invoicing plan. There are still many uncertainties for New Zealand businesses, and because of that we remain committed to supporting businesses where possible and will continue to review our plan in line with any significant nationwide changes due to COVID-19.

The most up to date information about our response and how we can assist, is on our website.

COVID-19 information for businesses

Ensuring the impact of COVID-19 is reflected in your 2020/21 provisional invoice

From now until the end of September we are asking that all employers who believe their 2020/21 liable payroll will be reduced due to COVID-19 provide us with an estimate to use for your provisional invoice. This will help us ensure your invoice is as accurate as possible.

If for any reason your final liable payroll (year ending 31 March 2021) is different to your estimate, this will be reflected when the final invoice is issued in 2021.

There are two ways to provide us with a revised liable payroll estimate:

  1. If you’re an employer with PAYE staff, register or log in to MyACC for Business
  2. If you’re a non-PAYE shareholder, email us at, or contact our Business Customer Contact Centre on 0800 222776.

Note. This isn’t applicable for self-employed as they don’t have provisional invoices.

Update your liable payroll through MyACC for Business

Review your details to ensure a more accurate invoice

Sometimes the details we have for you aren’t as up to date as they should be. Now is the time to review your details to ensure an accurate invoice will be sent to the correct place.

Log in to MyACC for Business to review your classification unit (CU) and contact details. Having the correct CU is key to an accurate invoice.

Other things we need to know about to ensure your invoice is correct are:

  • You’re no longer contracting or operating a business
  • You’ve merged or sold your business
  • A change in business activity
  • You’ve worked part-time hours

Our website page on updating business details has more information about what we need to know and how best to get this information to us.

Update your details

Get your invoice by email

More than ever, the need to access digital documents has become increasingly important, and getting your ACC invoice should be no different.

Receiving your invoice by email ensures it arrives as soon as it’s available, giving you more time to arrange payment options before the due date.

Log in to MyACC for Business and update your invoice communication preference

Invoicing from October

From October invoicing will begin. Employers can expect to receive their invoices throughout October while self-employed and shareholders will be closer to November.

If you have not received your invoice by December, we encourage you to login to MyACC for Business and check we have your contact details correct. Your latest invoice will also be available to download.

If you have any questions about your invoice, please don’t hesitate to get in touch with us.

Payment options

We recognise that the true financial impact of COVID-19 may not yet be felt for many of us in New Zealand, and that changes to businesses can happen quickly.

We’re here to support if for any reason you feel like you may not be able to meet your obligations to ACC.

Through MyACC for Business you can manage your cashflow by setting up a payment plan over 3, 6, or 10 months. If these options aren’t suitable, please get in touch.

The most important thing is letting us know before your due date.

Getting in touch

There are a number of ways to contact us:

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