Sort out a problem with your levies

If you have a problem with your levy, talk to us first. Our business team can help with most problems. If you're still unhappy, you can apply for a formal review or make a complaint.

On this page

    Contact our business team first

    We'll look into the problems you have. We'll also explain why we've made changes and how they've affected your levy.

    Call us 

    Employers 0800 222 776
    Self-employed 0508 426 837
    Tax agents 0800 222 991

    Write or email us

    Make sure you include your name, account number, and what you'd like us to look at.

    ACC Business Service Centre 
    PO Box 795 
    Wellington 6140
    Email business@acc.co.nz

    Get someone to talk to us on your behalf

    You can give someone access to your levy account so they can talk to us about your levies:

    Give someone access to your levy account

    If you're still not happy after talking to us

    If you've talked to us and you’re still not happy you can:

    Ask for a formal independent review

    If you want to challenge a decision we’ve made, you can apply for a formal independent review.

    Get a decision reviewed

    Make a complaint to us

    If you think we’ve treated you unfairly, you can complain to us.

    Phone 0800 650 222
    Email customerfeedback@acc.co.nz

    You can also download and send us a complaint form:

    ACC709 Complaint form

    Make a complaint to an independent organisation

    If you have a complaint about your privacy, contact:

    Office of the Privacy Commissioner
    Phone 0800 803 909

    Complain to the Office of the Privacy Commissioner

    If you think we’ve treated you unfairly, contact:

    Office of the Ombudsmen
    Phone 0800 802 602

    Complain to the Office of the Ombudsman

    Last published: 18/09/17