Our branches are open again. Please call before visiting. Find more information on our COVID-19 section.
Make a complaint or sort out a problem with your claim
If you have any concerns about a decision we’ve made or the service we’ve provided, you can make a complaint or discuss your concerns with us.
Review an ACC decision
If you’ve talked to us and you’re still not happy, you can apply for a review. An independent reviewer will look at our decision at a formal review hearing.
Check your BIC code is correct
You can find your classification unit (CU) by searching for your business industry classification (BIC) code.