Sort out a problem with your levies
If you have a problem with your levy, talk to us first. Our business team can help with most problems. If you're still unhappy, you can apply for a formal review or make a complaint.
On this page
Due to the difficult times some businesses are facing, we’ve delayed invoicing until October for the 2020/21 financial year.
Contact our business team first
We'll look into the problems you have. We'll also explain why we've made changes and how they've affected your levy.
Write or email us
Make sure you include your name, account number, and what you'd like us to look at.
ACC Business Service Centre
PO Box 795
Get someone to talk to us on your behalf
You can give someone access to your levy account so they can talk to us about your levies:
If you're still not happy after talking to us
If you've talked to us and you’re still not happy you can:
Ask for a formal independent review
If you want to challenge a decision we’ve made, you can apply for a formal independent review.
Make a complaint to us
If you think we’ve treated you unfairly, you can complain to us.
You can also download and send us a complaint form:
Make a complaint to an independent organisation
If you have a complaint about your privacy, contact:
Office of the Privacy Commissioner
Phone 0800 803 909
If you think we’ve treated you unfairly, contact:
Office of the Ombudsmen
Phone 0800 802 602