Our contact centre will be closed on 25 and 26 Dec 2019 and 1 and 2 Jan 2020. For more holiday hours, go to Contact us For ACC payments over the holiday period, go to Getting paid if you can’t work
If you have a problem with your levy, talk to us first. Our business team can help with most problems. If you're still unhappy, you can apply for a formal review or make a complaint.
We'll look into the problems you have. We'll also explain why we've made changes and how they've affected your levy.
Employers 0800 222 776Self-employed 0508 426 837Tax agents 0800 222 991
Make sure you include your name, account number, and what you'd like us to look at.
ACC Business Service Centre PO Box 795 Wellington 6140Email email@example.com
You can give someone access to your levy account so they can talk to us about your levies:
Give someone access to your levy account
If you've talked to us and you’re still not happy you can:
If you want to challenge a decision we’ve made, you can apply for a formal independent review.
Get a decision reviewed
If you think we’ve treated you unfairly, you can complain to us.
Phone 0800 650 222Email firstname.lastname@example.org
You can also download and send us a complaint form:
ACC709 Complaint form
If you have a complaint about your privacy, contact:
Office of the Privacy Commissioner Phone 0800 803 909
Complain to the Office of the Privacy Commissioner
If you think we’ve treated you unfairly, contact:
Office of the Ombudsmen Phone 0800 802 602
Complain to the Office of the Ombudsman