If you've received an invoice from us
Why you've received an invoice
When you file a tax return Inland Revenue passes your details on to us so we can invoice you for levies. This happens whether you're self-employed, a contractor, a shareholder-employee or you have staff.
On this page
Why you have to pay levies
Everyone in New Zealand who is in business, an employer, self-employed or a contractor has to pay levies.
Cover for you and your business
The levies you pay are separate from general tax. They’re used to cover the cost of injuries caused by an accident and to help protect your most important asset – you and your people.
You're covered by us as soon as you start your business or start working for yourself. The cover we provide helps with payment towards medical bills, treatment, help at home and work, and loss of income.
What your levies pay for
Paying levies if you work or own a business
How we get your business details
When you file a tax return or register for GST with Inland Revenue, you'll choose a Business Industry Classification (BIC) code. This describes the business activity you do, eg your BIC code for gas plumbing services would be 'E323120 Gas plumbing'.
Inland Revenue passes these details on to us, along with your liable income or payroll, and contact details so we can invoice you for levies.
Assigning a classification unit
When we get your details from Inland Revenue we assign you a classification unit (CU) based on your BIC code. This is connected to the levy rate you pay.
You can check your BIC code on the BIC website.
If your business details are wrong
We get your income details from Inland Revenue. If they don’t look right on your invoice, you’ll need to get in touch with them to get this sorted. They’ll then send any updates on to us.
Let us know if any other details on your invoice are wrong, as this could affect the levies you're paying. You can update your contact or business details online, and tell us if your business is no longer operating.
Login or register for MyACC for Business
Update your business details
When you’ll get an invoice
The timeframe depends on the type of business you are:
- self-employed and contractors - after you file a tax return you'll receive an invoice from us based on your income filed with Inland Revenue
- employers and shareholder-employees - you’ll receive an invoice from us every year based on your liable payroll filed with Inland Revenue. This invoice includes both your final levy and a provisional levy
- if you’re a new business, your invoice will be triggered when you file your first tax return. This is usually in your second year of business.
Work out how much you need to pay
If you’re new to business or just want an idea of how much your levies will be, try our levy estimator. Or if you know your business and income details you can calculate your levies.
Estimate your levy
Calculating your levies
Paying your invoice
You need to pay your invoice within 30 days after the issue date shown on the invoice, unless you've set up a payment plan with us. You can pay your invoice online or find out other ways you can pay.
If we owe you a refund
If you received a credit note the quickest way to receive your refund is electronically. You can:
- email or post the direct credit slip at the bottom of your credit note
- phone or email us to add a bank account.
If we don’t hear anything from you after 15 days from the date on your invoice, we’ll automatically send you out a cheque.
Explaining your invoice
If you’ve received an invoice but you’re not sure what it means, we can help explain some of the terms.
The type of cover you're on
If you've just started out you'll be on our standard cover:
- self-employed and contractors – CoverPlus
- shareholder-employees – Workplace Cover
- employers – Workplace Cover.
Choosing the best cover option
Contact us
If you have any questions or want to know more, contact our business team:
Email business@acc.co.nz
Phone 0800 222 776 (Monday to Friday 7am – 7pm)
Phone (self-employed) 0508 426 837
Phone (overseas) +64 7 859 8675