Evolving the Integrated Services for Sensitive Claims

The Integrated Services for Sensitive Claims (ISSC) has been providing support to many survivors of sexual abuse and assault since 2014.

Since its introduction, the ISSC has largely achieved what was intended including increased access and participation in services and an overall improved quality of service.

We now find ourselves at that point again where changing needs and an ever-changing environment require us to look boldly ahead. We must think collaboratively about how we can further evolve and strengthen the delivery of services to support clients with a sensitive claim.

On this page

    Identifying our priority areas

    As part of this work we have been taking time to listen so we can fully understand the challenges and benefits of the ISSC. We’re doing this by speaking directly to providers, the wider sector, and other agencies. We also intend to engage with survivors.

    We have worked collaboratively and productively with stakeholders to begin identifying priority areas where we can improve the delivery of ISSC to meet the current and future needs of our clients.

    This engagement journey began with an online hui which we hosted on 16 December 2021. Here we canvassed the issues we are collectively facing in the delivery of support for survivors of sexual violence through the ISSC.

    We had approximately 90 ISSC providers, suppliers, client advocates and representatives from professional bodies and government agencies join us. We discussed the challenges, as well as the opportunities to work together to improve outcomes for survivors of sexual violence.

    We continued the kōrero with two follow-up hui with representatives from across the sector on 9 and 18 March 2022.

    These built on and further explored the issues raised in December 2021, focusing on the emerging priority areas that were identified and to provide another opportunity to capture participants feedback, experiences and expertise.

    Summary of discussions from the 9 and 18 March 2022 hui

    Frequently asked questions from the 9 and 18 March 2022 hui

    What's new

    Engaging with our sensitive claims clients for better outcomes  

    As part of our efforts to evolve the delivery of our services for survivors of sexual violence through the Integrated Services for Sensitive Claims (ISSC), we’ve launched a survey for our ISSC clients.  

    Read the ISSC client survey article

    Register for our ISSC evolution quarterly conversation

    As part of our efforts to strengthen the way we support our sensitive claim clients, we’re hosting a Quarterly Conversation on 29 July 2022.

    Read the ISSC quarterly conversation article

    Share your valuable insight at our quarterly conversations

    Listening and working collaboratively with survivors, providers and the wider sector has been a key part of our efforts to strengthen the way we support our sensitive claim clients. To continue the conversation and provide opportunities to hear directly from us, we will be hosting quarterly conversations every quarter starting July 2022.

    We will host online conversations on the following dates:

    • 29 July 2022, 11:30am-1:30pm
    • 25 November 2022, 11:30am-1:30pm
    • 31 March 2023, 11:30am-1:30pm
    • 28 July 2023, 11:30am-1:30pm
    • 24 November 2023, 11:30am-1:30pm

    Already through the three hui we’ve hosted, we’ve gained valuable insight about the issues we are collectively facing and how we can work together to improve outcomes for survivors of sexual violence through the ISSC. Your continued input is essential as we develop solutions to the challenges you have identified.

    We’ve also started to set up working groups, which will focus on the broad opportunity areas identified at the hui.  We’ll be in touch shortly with more information on how you can contribute to these working groups.

    Register your interest in attending our upcoming quarterly conversations.

    Email isscevolution@acc.co.nz

    We need your thoughts

    We’re now working through all the feedback and will need your valuable input as we start to develop solutions in each of the identified areas.

    To ensure the future form of ISSC works for clients, providers, and others in the sector, it’s important we have first-hand experience to inform decision-making.

    We’re looking to set up working groups which will focus on the four broad areas identified through the hui: Front of House, Supported Assessment, Tailoring Services and Workforce.  

    We’ll be in touch shortly with more information on contributing to these working groups.

    Alongside this work, we’re also looking at expanding our engagement. This will include opportunities for those whose lives have been directly impacted by sexual abuse, survivors and their support networks, to have their say and be involved in the process.

    More information on these opportunities will be available soon.

    We welcome feedback and input from all interested parties and can be contacted by email.

    Email isscevolution@acc.co.nz

    This page will keep you up to date with the evolution of sensitive claims.

    What is Integrated Services for Sensitive Claims?

    Through the ISSC we offer fully funded support, treatment and assessment services for survivors of sexual abuse or assault.

    We provide support for anyone in New Zealand, including visitors to the country, who has experienced sexual violence. We may also be able to help New Zealand residents that have experienced sexual violence while travelling overseas. It doesn't matter if the event happened recently or a long time ago, ACC support services are available whenever they’re ready.

    Survivors of sexual abuse or assault can access up to 14 hours of one-to-one therapy, 10 hours of social work, and up to 20 hours of whānau support before having their claim assessed for cover.

    The first sessions focus on building a relationship with the therapist and deciding if they're the right fit.

    For some people, a few sessions are all that’s needed. If ongoing help is needed, the therapist will work with their client to assess the level and type of support needed.

    For more information and to find organisations that have therapists who can provide support, utilise the Find Support website. 

    Find Support

    If you want to offer therapy, you can apply to become a named provider on an ISSC supplier's contract.

    Providing therapy for sensitive claims

    Last published: 2 June 2022