Our call centres will be closed 25 to 26 December 2023 and 1 to 2 January 2024. For more details on site and call centre closures over the Kirihimete Christmas period, visit contact us

Are you receiving weekly compensation over the holiday period?  View our weekly compensation payments dates.

Provider news

Check out the top news stories and changes happening in the provider space.

You'll find these stories and more in our monthly provider email updates. Find previous versions of email updates or subscribe to receive these in your inbox monthly.

Previous provider update emails

Displaying items 1 - 10 of 36 in total
Court of Appeal ruling clarifies ACC cover
Released 07/12/2023

Court of Appeal ruling clarifies ACC cover

On 6 December, the Court of Appeal issued a ruling which held that failure to diagnose spina bifida during pregnancy is a treatment injury to the child.
Pay Equity updates
Released 04/12/2023

Pay Equity updates

The recent pay equity settlements signal an important milestone for our healthcare sector.
Contribute to the design of a more effective entryway to the sexual violence response system
Released 01/12/2023

Contribute to the design of a more effective entryway to the sexual violence response system

ACC have approved the initial design concepts developed by Whakarongorau Aotearoa | New Zealand Telehealth Services for a more effective entryway (Waharoa) into the sexual violence response system and ACC.
Mental health Day Programme pilot launching in January
Released 30/11/2023

Mental health Day Programme pilot launching in January

We will partner with the Wellington Depression Recovery Trust to pilot Whakamātūtū
Integrated Care Pathways Musculoskeletal Service Contract – tender update
Released 30/11/2023

Integrated Care Pathways Musculoskeletal Service Contract – tender update

The ICPMSK service contract tender has closed and we’re now in step two of the application process.
Home and Community Support Services contract – tender update
Released 30/11/2023

Home and Community Support Services contract – tender update

The tender for the two new Home & Community Support Services contracts closed in October 2023 and we have since reviewed submissions. 
Information to help manage capacity for the Integrated Services for Sensitive Claims
Released 30/11/2023

Information to help manage capacity for the Integrated Services for Sensitive Claims

As part of the ISSC quarterly reporting cycle, you provide us with valuable information about the number of clients that use your services, how many you place on a waitlist (if you manage a waitlist), and the number of referrals you couldn’t accept.  
New webinar series about new ISSC contract
Released 24/11/2023

New webinar series about new ISSC contract

We’re launching a webinar series in March 2024 for suppliers and providers interested in tendering for the new Integrated Services for Sensitive Claims (ISSC) contract or being a named provider under a contract.
Prepare for upcoming ISSC contract tender
Released 24/11/2023

Prepare for upcoming ISSC contract tender

We’re going to market with the new Integrated Services for Sensitive Claim (ISSC) contract on 2 April 2024
Integrated Care Pathways Musculoskeletal Service Contract – tender update
Released 07/11/2023

Integrated Care Pathways Musculoskeletal Service Contract – tender update

All Request for Applications (RFAs) submitted by the close date have now been evaluated. All applicants will be contacted soon and advised if they’re going through to step two of the application process, or not.
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